How To Fix CRM_MKTCA_UI028 - Campaign element with short text '&1' has unsuitable successor

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTCA_UI - Messages from Campaign Automation UIs (Without BE Maint)

• Message number: 028

• Message text: Campaign element with short text '&1' has unsuitable successor

What causes this issue?

The campaign element '&V2&' with short text "&V1&" for campaign '&V3&'
has more than one optimization element as a successor.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

If you wish to have an optimization element as a successor to a campaign
element, reduce the number of available, successive optimization
elements to one.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTCA_UI028 - Campaign element with short text '&1' has unsuitable successor ?

  The SAP error message CRM_MKTCA_UI028 indicates that there is an issue with the successor of a campaign element in the SAP CRM Marketing module. This error typically arises when the successor element does not meet the necessary criteria or conditions defined in the system for it to be linked to the predecessor campaign element.
  Cause:
  
  
  Incompatible Successor: The successor campaign element may not be compatible with the predecessor due to various reasons such as:
  
  Incorrect type of campaign element (e.g., trying to link a campaign to a lead).
  Missing required attributes or settings in the successor element.
  The successor may not be in the correct status to be linked (e.g., it might be inactive or not yet released).
  
  
  
  Configuration Issues: There may be configuration settings in the system that restrict certain types of campaign elements from being linked together.
  
  
  Data Integrity Issues: There could be data integrity issues where the successor element is not properly defined or has missing information.
  
  
  Solution:
  
  
  Check Successor Element: Review the successor campaign element to ensure it is correctly defined and meets all necessary criteria. Verify that it is of the correct type and has all required attributes filled out.
  
  
  Review Status: Ensure that the successor element is in an appropriate status that allows it to be linked to the predecessor. If it is inactive or not yet released, you may need to change its status.
  
  
  Configuration Review: Check the configuration settings in the SAP system related to campaign management. Ensure that there are no restrictions preventing the linking of the specific types of campaign elements you are working with.
  
  
  Data Validation: Validate the data associated with both the predecessor and successor elements to ensure there are no missing or incorrect entries.
  
  
  Consult Documentation: Refer to SAP documentation or help resources for specific guidelines on campaign element relationships and any prerequisites that must be met.
  
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance.
  
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like CRMD_ORDER to view and manage campaign elements.
  SAP Help Portal: The SAP Help Portal provides extensive documentation on CRM Marketing and campaign management.
  Community Forums: SAP Community forums can be a valuable resource for finding similar issues faced by other users and potential solutions.
  
  If the issue persists after following these steps, it may be beneficial to reach out to your SAP support team or consult with an SAP expert for further assistance.