How To Fix CRM_MKTCA_UI027 - Campaign automation UI can only be started once

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTCA_UI - Messages from Campaign Automation UIs (Without BE Maint)

• Message number: 027

• Message text: Campaign automation UI can only be started once

What causes this issue?

You have tried to load a campaign and the corresponding process model
into the Campaign Automation UI while an instance of the Campaign
Automation UI is already open.

System Response

The system forbids you from opening a second instance of the Campaign
Automation UI.

How to fix this error?

First end the first instance of the Campaign Automation UI. Then retry
loading the selected campaign and corresponding process model into the
Campaign Automation UI.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTCA_UI027 - Campaign automation UI can only be started once ?

  The SAP error message CRM_MKTCA_UI027 indicates that the Campaign Automation User Interface (UI) can only be started once. This error typically occurs when there is an attempt to open the Campaign Automation UI multiple times in the same session or when there is a session that has not been properly closed.
  Causes:
  
  Multiple Sessions: The user may have multiple instances of the Campaign Automation UI open, which is not allowed.
  Session Lock: The previous session may not have been closed properly, leading to a lock on the UI.
  Browser Issues: Sometimes, browser-related issues (like caching or cookies) can cause problems with session management.
  User Authorization: In some cases, insufficient user permissions or roles may lead to this error.
  
  Solutions:
  
  Close Existing Sessions: Ensure that all instances of the Campaign Automation UI are closed. You can check your open sessions and close any that are still active.
  Log Out and Log In: Log out of the SAP system completely and then log back in. This can help reset any session locks.
  Clear Browser Cache: If you are using a web-based interface, clear your browser cache and cookies, then try accessing the UI again.
  Check User Roles: Ensure that your user account has the necessary permissions to access the Campaign Automation UI. You may need to contact your SAP administrator for assistance.
  Use a Different Browser: If the issue persists, try accessing the UI using a different web browser to rule out browser-specific issues.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes or Knowledge Base Articles that may provide additional insights or patches related to this error.
  System Logs: Review system logs for any additional error messages or warnings that may provide more context about the issue.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  
  If the problem continues after trying these solutions, it may be necessary to escalate the issue to your SAP support team for further investigation.