How To Fix CRM_MKTCA_UI027 - Campaign automation UI can only be started once

CRM_MKTCA_UI027 - Overview

• Message type: E = Error

• Message class: CRM_MKTCA_UI - Messages from Campaign Automation UIs (Without BE Maint)

• Message number: 027

• Message text: Campaign automation UI can only be started once

What causes this issue?

You have tried to load a campaign and the corresponding process model
into the Campaign Automation UI while an instance of the Campaign
Automation UI is already open.

System Response

The system forbids you from opening a second instance of the Campaign
Automation UI.

How to fix this error?

First end the first instance of the Campaign Automation UI. Then retry
loading the selected campaign and corresponding process model into the
Campaign Automation UI.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTCA_UI027 - Campaign automation UI can only be started once ?

  The SAP error message CRM_MKTCA_UI027 indicates that the Campaign Automation User Interface (UI) can only be started once. This error typically occurs when there is an attempt to open the Campaign Automation UI multiple times in the same session or when there is a session that has not been properly closed.
  Causes:
  
  Multiple Sessions: The user may have multiple instances of the Campaign Automation UI open, which is not allowed.
  Session Lock: The previous session may not have been closed properly, leading to a lock on the UI.
  Browser Issues: Sometimes, browser-related issues (like caching or cookies) can cause problems with session management.
  User Authorization: In some cases, insufficient user permissions or roles may lead to this error.
  
  Solutions:
  
  Close Existing Sessions: Ensure that all instances of the Campaign Automation UI are closed. You can check your open sessions and close any that are still active.
  Log Out and Log In: Log out of the SAP system completely