How To Fix CRM_MKT_WORKFLOW105 - Status &2 of workitem &1 is unknown

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKT_WORKFLOW - CRM Marketing: Workflow

• Message number: 105

• Message text: Status &2 of workitem &1 is unknown

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKT_WORKFLOW105 - Status &2 of workitem &1 is unknown ?

  The SAP error message CRM_MKT_WORKFLOW105 with the description "Status &2 of workitem &1 is unknown" typically occurs in the context of SAP CRM workflows. This error indicates that the system encountered a work item (identified by &1) with a status (&2) that it does not recognize or cannot process.
  Causes:
  
  Invalid Work Item Status: The work item may have a status that is not defined in the workflow configuration or is not valid for the current context.
  Workflow Configuration Issues: There may be issues in the workflow definition or configuration that lead to the system not recognizing the status.
  Database Inconsistencies: There could be inconsistencies in the database where the status of the work item is not correctly updated or is corrupted.
  System Updates or Changes: Recent updates or changes to the system or workflow definitions may have introduced this issue.
  
  Solutions:
  
  Check Workflow Configuration: Review the workflow configuration in transaction SWDD (Workflow Builder) to ensure that all statuses are correctly defined and that the workflow is properly set up.
  Analyze Work Item: Use transaction SWI1 (Work Item Selection) to analyze the specific work item. Check its status and see if it matches any known statuses in the workflow.
  Update or Correct Status: If the status is indeed invalid, you may need to update the work item status manually or through a programmatic approach, depending on your system's capabilities.
  Check for System Notes: Look for any SAP Notes related to this error message or the specific workflow you are using. SAP may have provided patches or updates that address this issue.
  Consult Logs: Check the application logs (transaction SLG1) for any additional error messages or warnings that could provide more context about the issue.
  Contact SAP Support: If the issue persists and you cannot find a resolution, consider reaching out to SAP Support for assistance. Provide them with the error message details and any relevant logs.
  
  Related Information:
  
  Transaction Codes:
  
  SWDD: Workflow Builder
  SWI1: Work Item Selection
  SLG1: Application Log
  
  
  SAP Notes: Search the SAP Support Portal for notes related to CRM_MKT_WORKFLOW105 or similar workflow issues.
  Documentation: Review SAP documentation on workflows in CRM for best practices and troubleshooting tips.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution.