How To Fix CRM_MKT_WORKFLOW104 - Workitem &1 does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKT_WORKFLOW - CRM Marketing: Workflow

• Message number: 104

• Message text: Workitem &1 does not exist

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKT_WORKFLOW104 - Workitem &1 does not exist ?

  The SAP error message CRM_MKT_WORKFLOW104 indicates that a work item specified by the identifier &1 does not exist in the system. This error typically occurs in the context of SAP CRM workflows, where a work item is expected to be processed but cannot be found.
  Causes:
  
  Work Item Deletion: The work item may have been deleted or completed, and the system is trying to access it after it is no longer available.
  Incorrect Work Item ID: The work item ID being referenced may be incorrect or mistyped.
  Workflow Termination: The workflow that created the work item may have been terminated or failed, leading to the work item not being created or being removed.
  Database Issues: There may be issues with the database that prevent the work item from being retrieved.
  Authorization Issues: The user may not have the necessary authorizations to view or access the work item.
  
  Solutions:
  
  Verify Work Item ID: Check the work item ID being referenced in the error message to ensure it is correct.
  Check Workflow Status: Investigate the status of the workflow that is supposed to generate the work item. Ensure that it is active and has not been terminated.
  Review Workflow Logs: Look at the workflow logs for any errors or issues that may have occurred during the execution of the workflow.
  Recreate Work Item: If the work item is essential, you may need to recreate it by re-triggering the workflow or the process that generates the work item.
  Check Authorizations: Ensure that the user has the necessary permissions to access the work item. You may need to consult with your SAP security team.
  Database Consistency Check: If you suspect database issues, perform a consistency check or consult with your database administrator.
  
  Related Information:
  
  Transaction Codes: You can use transaction codes like SWI1 (Work Item Selection) or SWI2_FREQ (Work Item Overview) to search for work items and check their status.
  Workflow Monitoring: Use transaction SWI6 to monitor workflows and identify any that may have failed or encountered issues.
  SAP Notes: Check SAP Notes for any known issues related to this error message. SAP frequently updates its knowledge base with solutions to common problems.
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP support team or raise a ticket with SAP support for further assistance.