How To Fix CRM_MKT_EXTERNAL175 - Business partner import: Lock successfully removed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKT_EXTERNAL - CRM MKT: Messages for Interface to External Products

• Message number: 175

• Message text: Business partner import: Lock successfully removed

What causes this issue?

This text similar to message long text CRM_MKT_EXTERNAL172
The system lock on the CRMD_EXT_BP_JOB table was removed successfully.
The import program stores restart information in this table.

System Response

For technical reasons, the system can only import business partners of
a target group in batch mode as a background job. By setting a system
lock on the CRMD_EXT_BP_JOB table, the import program ensures that
several import jobs for the same target group can never be run at the
same time.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKT_EXTERNAL175 - Business partner import: Lock successfully removed ?

  The SAP error message CRM_MKT_EXTERNAL175 indicates that a lock on a business partner (BP) record has been successfully removed during the import process. This message typically occurs in the context of data import operations, particularly when dealing with business partner data in SAP Customer Relationship Management (CRM) systems.
  Cause:
  
  Concurrent Access: The error may arise when multiple processes or users are trying to access or modify the same business partner record simultaneously. SAP uses locks to prevent data inconsistencies, and if a lock is in place, it may prevent the import process from proceeding.
  Previous Lock: The lock could have been placed by a previous transaction or process that was not completed or was terminated unexpectedly.
  System Configuration: There may be configuration settings in the SAP system that affect how locks are managed during data imports.
  
  Solution:
  
  Check Lock Entries: Use transaction code SM12 to check for any existing lock entries related to the business partner. If you find any locks that are no longer needed, you can delete them (ensure that you have the necessary authorizations).
  Retry the Import: After confirming that there are no locks, retry the import process. If the lock was the only issue, the import should proceed without further problems.
  Review Import Process: Ensure that the import process is not being run concurrently by multiple users or processes. If necessary, schedule the import during off-peak hours to minimize the chance of concurrent access.
  System Logs: Check the system logs (transaction code SLG1) for any additional error messages or warnings that may provide more context about the issue.
  Consult Documentation: Review SAP documentation or notes related to business partner import processes for any specific recommendations or known issues.
  
  Related Information:
  
  Business Partner Concept: In SAP CRM, business partners are central to managing customer relationships. Understanding how business partners are structured and managed can help in troubleshooting related issues.
  Lock Management: Familiarize yourself with how SAP handles locks and the implications of concurrent access to business partner records.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP Basis or technical team for further investigation, as they can provide deeper insights into system performance and locking mechanisms.