How To Fix CRM_MKT_EXTERNAL173 - Import business partners: No restart information found => OK

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKT_EXTERNAL - CRM MKT: Messages for Interface to External Products

• Message number: 173

• Message text: Import business partners: No restart information found => OK

What causes this issue?

This text similar to message long text CRM_MKT_EXTERNAL078
As this background job was scheduled using the Job Wizard, no restart
information was found. This means that the user could not have
scheduled a restart. No restart information was transferred to the
background job.

System Response

The current job read the CRMD_EXT_BP_JOB table and also found no
restart information for the target group that was transferred.
In other words, this was a blank business-partner run.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKT_EXTERNAL173 - Import business partners: No restart information found => OK ?

  The SAP error message CRM_MKT_EXTERNAL173 typically occurs during the import of business partners in the SAP Customer Relationship Management (CRM) system. The message indicates that there is no restart information available for the import process, which can happen for various reasons.
  Cause:
  
  Incomplete Import Process: The import process may have been interrupted or not completed successfully, leading to a lack of restart information.
  Configuration Issues: There may be issues with the configuration of the data import settings or the source data itself.
  Data Integrity Issues: The data being imported may have inconsistencies or errors that prevent the import from being processed correctly.
  System Errors: There could be underlying system errors or issues with the SAP environment that affect the import process.
  
  Solution:
  
  Check Logs: Review the application logs and error logs in the SAP system to identify any specific issues that occurred during the import process.
  Restart the Import: If the import process was interrupted, try restarting the import from the beginning. Ensure that the source data is complete and correctly formatted.
  Data Validation: Validate the data being imported to ensure there are no inconsistencies or errors. This may involve checking for duplicate entries, missing fields, or incorrect data types.
  Configuration Review: Review the configuration settings for the import process to ensure they are set up correctly. This includes checking the mapping of fields and any transformation rules.
  System Check: Ensure that the SAP system is functioning correctly and that there are no underlying issues affecting the import process. This may involve checking system performance, database integrity, and other related components.
  Consult Documentation: Refer to SAP documentation or support notes related to the CRM_MKT_EXTERNAL173 error for any specific guidance or patches that may be available.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  Support: If the issue persists, consider reaching out to SAP support for assistance, providing them with detailed information about the error and the steps you have already taken.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the CRM_MKT_EXTERNAL173 error message.