How To Fix CRM_MKT_EXTERNAL174 - Business partner import: Restart information found

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKT_EXTERNAL - CRM MKT: Messages for Interface to External Products

• Message number: 174

• Message text: Business partner import: Restart information found

What causes this issue?

This text similar to message long text CRM_MKT_EXTERNAL072
When this background job was scheduled using the Job Wizard, restart
information was found and displayed. The user that scheduled this job
decided to perform the restart suggested by the system. The restart
information was transferred to the background job.

System Response

The current job compared this restart information with that from the
CRMD_EXT_BP_JOB table and found they are identical.
The restart can now be executed.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKT_EXTERNAL174 - Business partner import: Restart information found ?

  The SAP error message CRM_MKT_EXTERNAL174 indicates that there is a problem with the import of business partner data, specifically that there is "Restart information found." This typically means that the import process was interrupted or not completed successfully, and the system has detected that there is a need to restart the import process.
  Cause:
  
  Interruption in Data Import: The import process may have been interrupted due to network issues, system crashes, or manual termination.
  Data Consistency Issues: There may be inconsistencies or errors in the data being imported, which can cause the process to fail.
  Locking Issues: If the business partner data is being accessed or modified by another process, it may lead to a conflict.
  Configuration Issues: Incorrect configuration settings in the import process can also lead to this error.
  
  Solution:
  
  Check Logs: Review the logs for the import process to identify the specific reason for the interruption. This can provide insights into what went wrong.
  Restart the Import: If the system indicates that restart information is available, you can attempt to restart the import process. This can often be done through the transaction code related to the import process (e.g., BP for business partner).
  Data Validation: Ensure that the data being imported is valid and consistent. Check for any duplicates, missing fields, or incorrect formats.
  Clear Locks: If there are any locks on the business partner data, resolve them. You can use transaction codes like SM12 to check for and delete any locks.
  Configuration Review: Review the configuration settings for the import process to ensure they are set up correctly.
  Consult Documentation: Refer to SAP documentation or notes related to the specific error message for additional troubleshooting steps or patches.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP (Business Partner), SM37 (Job Monitoring), and SLG1 (Application Log) to monitor and manage the import process.
  SAP Notes: Check SAP Notes for any known issues or patches related to the error message. This can provide additional context or solutions.
  Support: If the issue persists, consider reaching out to SAP support for assistance, providing them with detailed logs and error messages for better troubleshooting.
  
  By following these steps, you should be able to address the CRM_MKT_EXTERNAL174 error and successfully import the business partner data.