How To Fix CRM_MKT_EXTERNAL177 - Business partner import: Delete entry not found => however still OK

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKT_EXTERNAL - CRM MKT: Messages for Interface to External Products

• Message number: 177

• Message text: Business partner import: Delete entry not found => however still OK

What causes this issue?

This text similar to message long text CRM_MKT_EXTERNAL 072
When this background job was scheduled using the Job Wizard, restart
information was found and displayed. The user that scheduled this job
decided to start the job again from scratch, rather than perform a
restart. The restart information was transferred to the background job
(as a deletion request).
The current job then attempted to delete the restart information (no
longer required) from the CRMD_EXT_BP_JOB table. However, it found no
deletion record in the table, since the table has no entry for the
target group that was transferred.

System Response

A background job that was run previously may have already deleted the
restart information. This occurs when the previous background job was
scheduled periodically. In such a case, the background job that was run
previously is the first job (job 1). As it starts, it reschedules
itself according to the repetition cycles. Then, if finds the restart
information and deletes it. The next background job (job 2) starts
following the repetition cycle. It has the same transfer parameters,
which means it also has the same deletion request. The deletion record
no longer exists, however.
This deletion record may also have been deleted from the table
manually.

How to fix this error?

The job keeps running, since the record that is to be deleted was
deleted already and there is clearly no restart desired.
However, you should still use the <DS:TRAN.SM37>job overview</> to
check whether the current job is scheduled periodically. If so, delete
previously scheduled repeating jobs (so that this error no longer
occurs) and then use the Job Wizard to schedule a new periodic job.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKT_EXTERNAL177 - Business partner import: Delete entry not found => however still OK ?

  The SAP error message CRM_MKT_EXTERNAL177 typically occurs during the import of business partner data in the SAP Customer Relationship Management (CRM) system. The message indicates that there was an attempt to delete a business partner entry that could not be found in the system. This can happen for various reasons, such as data inconsistencies, incorrect mappings, or issues with the import process.
  Cause
  
  Non-Existent Entry: The entry you are trying to delete does not exist in the system. This could be due to a previous deletion or an incorrect reference.
  Data Inconsistencies: There may be inconsistencies in the data being imported, such as mismatched identifiers or incorrect data formats.
  Import Process Issues: The import process may not be correctly configured, leading to attempts to delete entries that are not present.
  
  Solution
  
  Verify Data: Check the data being imported to ensure that the business partner entries you are trying to delete actually exist in the system. You can do this by querying the business partner table.
  Adjust Import File: If the import file contains references to entries that do not exist, you may need to remove those references or correct them before re-importing.
  Check Logs: Review the import logs for additional details about the error. This may provide insights into which specific entries are causing the issue.
  Use Transaction Codes: Utilize transaction codes like BP (Business Partner) to manually check the existence of the business partners in question.
  Consult Documentation: Refer to SAP documentation or support notes related to business partner import processes for any specific guidelines or known issues.
  Error Handling: If the error does not impact the overall import process and the remaining data is correct, you may choose to ignore this specific error, but it is advisable to document it for future reference.
  
  Related Information
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP, CRMD_ORDER, and CRMD_ORDERADM_H for managing business partners and CRM orders.
  Data Migration Tools: If you are using tools like LSMW (Legacy System Migration Workbench) or SAP Data Services, ensure that the mappings and transformation rules are correctly set up.
  Support: If the issue persists, consider reaching out to SAP support for assistance, especially if this is affecting business operations.
  
  By following these steps, you should be able to identify the cause of the error and implement a suitable solution.