How To Fix CRM_MKT_EXTERNAL178 - Business partner import: Delete entry deleted (no restart) => OK

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKT_EXTERNAL - CRM MKT: Messages for Interface to External Products

• Message number: 178

• Message text: Business partner import: Delete entry deleted (no restart) => OK

What causes this issue?

This text similar to message long text CRM_MKT_EXTERNAL 070
When this background job was scheduled using the Job Wizard, restart
information was found and displayed. The user that scheduled this job
decided to start the job from scratch, rather then performing a
restart. The restart information was transferred to the background job
as a deletion request.
The current job has now deleted this restart information from the table
CRMD_EXT_BP_JOB.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKT_EXTERNAL178 - Business partner import: Delete entry deleted (no restart) => OK ?

  The SAP error message CRM_MKT_EXTERNAL178 typically occurs during the import of business partner data in the SAP Customer Relationship Management (CRM) system. This message indicates that an entry was deleted during the import process, and it was not possible to restart the operation. Here’s a breakdown of the cause, potential solutions, and related information:
  Cause:
  
  Data Integrity Issues: The error may arise if there are inconsistencies or integrity issues in the data being imported. For example, if the business partner data references other entities that do not exist or have been deleted.
  Configuration Issues: There may be configuration settings in the CRM system that prevent the import of certain entries or that require specific conditions to be met before an entry can be processed.
  Duplicate Entries: If the import process encounters duplicate entries that violate unique constraints, it may lead to deletions or failures in processing.
  System Limitations: The system may have limitations on the number of entries that can be processed in a single import, leading to some entries being deleted or skipped.
  
  Solution:
  
  Check Data Quality: Review the data being imported for any inconsistencies, duplicates, or missing references. Ensure that all required fields are populated and that the data adheres to the expected format.
  Review Import Logs: Check the import logs for more detailed error messages or warnings that can provide insights into why the entry was deleted. This can help identify specific issues with the data.
  Adjust Configuration: If applicable, review the configuration settings in the CRM system related to business partner imports. Ensure that the settings align with the data being imported.
  Test with Smaller Batches: If the import involves a large dataset, try importing smaller batches of data to isolate the problematic entries. This can help identify specific records causing the issue.
  Consult Documentation: Refer to SAP documentation or notes related to the CRM_MKT_EXTERNAL178 error for any specific recommendations or patches that may address the issue.
  Contact SAP Support: If the issue persists and cannot be resolved through the above steps, consider reaching out to SAP support for assistance. They may provide insights or solutions based on the specific version of your SAP system.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide guidance on best practices for importing business partner data.
  Transaction Codes: Familiarize yourself with transaction codes related to business partner management (e.g., BP for business partner maintenance) to help troubleshoot and manage entries.
  Data Migration Tools: If you are using data migration tools (like LSMW or SAP Data Services), ensure that the mapping and transformation rules are correctly set up to avoid data integrity issues.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to successfully import the business partner data.