How To Fix CRM_MKT_EXT01110 - Version of Protagona in use is okay

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKT_EXT01 - CRM MKT: Messages for Interface to Protagona

• Message number: 110

• Message text: Version of Protagona in use is okay

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

The version of Protagona in use provides the functions you require.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKT_EXT01110 - Version of Protagona in use is okay ?

  The SAP error message CRM_MKT_EXT01110 typically relates to issues with the version of the Protagona system being used in conjunction with SAP Customer Relationship Management (CRM) applications. This error can occur when there is a mismatch or compatibility issue between the versions of the Protagona system and the SAP CRM system.
  Cause:
  
  Version Mismatch: The version of Protagona being used may not be compatible with the version of SAP CRM.
  Configuration Issues: There may be configuration settings in either the Protagona or SAP CRM system that are not aligned.
  Data Transfer Issues: Problems with data transfer between the two systems can also trigger this error.
  Missing Updates or Patches: If either system is not updated to the latest version or lacks necessary patches, it may lead to compatibility issues.
  
  Solution:
  
  Check Compatibility: Verify that the version of Protagona you are using is compatible with your version of SAP CRM. Consult the official SAP documentation or support for compatibility matrices.
  Update Systems: If there is a version mismatch, consider updating either the Protagona system or the SAP CRM system to ensure they are compatible.
  Review Configuration: Check the configuration settings in both systems to ensure they are correctly set up for integration.
  Consult Logs: Look at the application logs for more detailed error messages that can provide insight into what specifically is causing the issue.
  Contact Support: If the issue persists, consider reaching out to SAP support or your Protagona support team for assistance.
  
  Related Information:
  
  Documentation: Refer to the official SAP Help Portal for documentation on CRM and Protagona integration.
  SAP Notes: Check for any relevant SAP Notes that may address known issues or provide patches related to this error.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed and resolved.
  
  By following these steps, you should be able to identify and resolve the issue related to the CRM_MKT_EXT01110 error message.