How To Fix CRM_MKT_EXT01035 - Error: Protagona user interface could not be started

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKT_EXT01 - CRM MKT: Messages for Interface to Protagona

• Message number: 035

• Message text: Error: Protagona user interface could not be started

What causes this issue?

The function that starts the Protagana user interface (using a command
line) has returned an error.
This error points to a problem in the program coding of a Basis
function.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Contact the SAP Hotline.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKT_EXT01035 - Error: Protagona user interface could not be started ?

  The SAP error message CRM_MKT_EXT01035 indicates that the Protagona user interface could not be started. This error typically occurs in the context of SAP Customer Relationship Management (CRM) and is often related to issues with the integration of the Protagona application or its configuration.
  Causes:
  
  Configuration Issues: The Protagona application may not be properly configured in the SAP system.
  Network Issues: There may be network connectivity problems preventing the Protagona interface from being accessed.
  Authorization Problems: The user may not have the necessary authorizations to access the Protagona interface.
  System Errors: There could be underlying system errors or issues with the SAP CRM system itself.
  Version Compatibility: The version of Protagona may not be compatible with the current version of SAP CRM being used.
  
  Solutions:
  
  Check Configuration: Verify that the Protagona application is correctly configured in the SAP system. This includes checking the settings in transaction codes related to CRM and Protagona.
  Network Connectivity: Ensure that there are no network issues. Test the connection to the Protagona server and check for any firewall or proxy settings that might be blocking access.
  User Authorizations: Review the user roles and authorizations to ensure that the user has the necessary permissions to access the Protagona interface.
  System Logs: Check the system logs (transaction SLG1) for any additional error messages or warnings that could provide more context about the issue.
  Update and Patch: Ensure that both SAP CRM and Protagona are updated to the latest versions and that any necessary patches have been applied.
  Contact Support: If the issue persists, consider reaching out to SAP support or your internal IT support team for further assistance.
  
  Related Information:
  
  Documentation: Refer to the official SAP documentation for both CRM and Protagona for specific configuration and troubleshooting steps.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional troubleshooting steps.
  Community Forums: Check SAP Community forums for discussions related to this error, as other users may have encountered and resolved similar issues.
  
  By following these steps, you should be able to diagnose and resolve the CRM_MKT_EXT01035 error effectively.