How To Fix CRM_MESSAGES016 - The message has incorrect context structure '&1' (not '&2')

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MESSAGES - Output for CRM Output Collector

• Message number: 016

• Message text: The message has incorrect context structure '&1' (not '&2')

What causes this issue?

A message with an incorrect context structure has occured in the
application log.
This message refers to data inconsistency.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MESSAGES016 - The message has incorrect context structure '&1' (not '&2') ?

  The SAP error message CRM_MESSAGES016 indicates that there is an issue with the context structure of a message in the SAP CRM system. Specifically, it suggests that the message is being processed with an incorrect context structure, where the expected structure is '&2', but the system is encountering '&1'.
  Cause:
  
  Incorrect Message Context: The message being processed is not associated with the correct context structure. This can happen if the message is being triggered in a scenario where the context does not match the expected structure.
  Configuration Issues: There may be configuration issues in the CRM system where the message types or contexts are not properly defined or linked.
  Custom Development: If there are custom developments or enhancements in the CRM system, they may not be correctly handling the message context, leading to this error.
  Data Inconsistencies: Inconsistent or corrupted data in the CRM system can also lead to this error, especially if the data does not align with the expected structures.
  
  Solution:
  
  Check Message Configuration: Review the configuration of the message types and contexts in the CRM system. Ensure that the message is correctly defined and associated with the appropriate context structure.
  Debugging: If you have access to the development environment, you can debug the process to identify where the incorrect context is being set or passed. This may involve checking the code that triggers the message.
  Review Custom Code: If there are any custom developments related to message handling, review the code to ensure that it correctly sets the context structure.
  Data Validation: Validate the data being processed to ensure that it conforms to the expected structures. Look for any inconsistencies or anomalies in the data that could be causing the issue.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message. There may be patches or updates that resolve known issues related to message contexts.
  Consult Documentation: Review the SAP documentation related to CRM messaging and context structures for any additional insights or guidelines.
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like SLG1 (Application Log) to check for logs related to the error, or SE80 to review the relevant objects in the development environment.
  SAP Community: Engaging with the SAP Community forums can provide insights from other users who may have encountered similar issues.
  Testing: After making any changes, ensure to test the scenarios that triggered the error to confirm that the issue has been resolved.
  
  By following these steps, you should be able to identify the root cause of the CRM_MESSAGES016 error and implement a solution to resolve it.