How To Fix CRM_MESSAGES014 - System error! Incorrect item reference GUID published

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MESSAGES - Output for CRM Output Collector

• Message number: 014

• Message text: System error! Incorrect item reference GUID published

What causes this issue?

A CRM developer has called the collection of an individual message,
and, by doing so, has entered an incorrect reference GUID. There is no
CRM document item in the GUID.

System Response

A short dump is triggered.

How to fix this error?

Notify your system administrator.
Notes for the hotline
The most important issue in the current short dump is the stack of
active calls: Which sub-object for the CRM document has the message
handler called with the incorrect GUID?
Possible causes for errors are:
A <ZH><ZU>Initialization problem:</></> The incorrect GUID is possibly
the GUID for a previously edited item, which, however, was created, but
editing was cancelled.
A <ZH><ZU>switch from header to item:</></> The GUID '&V1&' possibly
describes a CRM document header which was valid at the time of
cancellation. The indicator IV_REF_KIND was perhaps created incorrectly
by the caller when the function module CRM_MESSAGE_COLLECT was called
(it should really be 'A' but was created as 'B').
If the short dump can be reproduced, you can change from the short dump
to the debugger, and from there, go to thae last caller for the
function group CRM_MESSAGES in the stack of active calls. Where did the
incorrect GUID come from?

Procedure for System Administrators

Notify the hotline, so that the error can be corrected.
If you cannot find a note in the OSS note system, send the stack of
active calls contained in this short dump, along with a description of
the error, to SAP.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MESSAGES014 - System error! Incorrect item reference GUID published ?

  The SAP error message CRM_MESSAGES014 indicates a system error related to an incorrect item reference GUID (Globally Unique Identifier) that has been published. This error typically occurs in the context of SAP CRM (Customer Relationship Management) when there is an issue with the data being processed, particularly when dealing with item references in transactions or data updates.
  Causes:
  
  Invalid GUID: The GUID being referenced may not exist in the system or may have been deleted.
  Data Consistency Issues: There may be inconsistencies in the data, such as missing or corrupted entries in the database.
  Integration Issues: If the system is integrated with other applications or systems, there may be issues with data synchronization or communication.
  Configuration Errors: Incorrect configuration settings in the CRM system can lead to this error.
  Custom Development: If there are custom developments or enhancements in the system, they may not be handling GUIDs correctly.
  
  Solutions:
  
  Check the GUID: Verify that the GUID being referenced is valid and exists in the system. You can do this by querying the relevant database tables or using transaction codes that allow you to view the data.
  Data Consistency Check: Run consistency checks on the relevant data to ensure that there are no missing or corrupted entries. This may involve using transaction codes like SE11 to check table entries or SE38 to run specific reports.
  Review Integration Settings: If the error is related to data being sent from or to another system, check the integration settings and ensure that data is being transmitted correctly.
  Check Configuration: Review the configuration settings in the CRM system to ensure that they are set up correctly. This may involve checking customizing settings in the SAP IMG (Implementation Guide).
  Debugging: If the issue persists, consider debugging the process to identify where the error is occurring. This may require technical expertise in ABAP or the specific CRM module being used.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error. There may be patches or updates available that resolve the issue.
  Contact SAP Support: If you are unable to resolve the issue, consider reaching out to SAP Support for assistance. Provide them with detailed information about the error, including any relevant logs or screenshots.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SE11 (Data Dictionary), SE38 (ABAP Program), and SM21 (System Log) for troubleshooting.
  SAP Community: Engage with the SAP Community forums where other users may have encountered similar issues and can provide insights or solutions.
  Documentation: Review SAP documentation related to CRM and GUID handling for best practices and troubleshooting steps.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.