How To Fix CRM_MESSAGES013 - System error! Incorrect header reference globally unique identifier

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MESSAGES - Output for CRM Output Collector

• Message number: 013

• Message text: System error! Incorrect header reference globally unique identifier

What causes this issue?

A developer has called the collection of an individual message and, by
doing so, has entered an incorrect reference GUID. There is no CRM
document with the GUID '&V1&'.

System Response

A short dump is triggered.

How to fix this error?

Notify your system administrator or the SAP hotline.
Notes for the hotline
The most important issue with the current short dump is the stack of
active calls: Which sub-object of the CRM document has the message
handler called with the incorrect GUID?
Possible causes of errors are:
An <ZH><ZU>Initializing problem:</></> The incorrect GUID is possibly
the GUID for a document previously edited, which, however, was not
saved, but instead the editing was cancelled.
A <ZH><ZU>switch from header to item:</></>. The GUID '&V1&' possibly
describes a CRM document item which was valid at the time of
cancellation. The indicator IV_REF_KIND was possibly created
incorrectly by the caller when calling the function module
CRM_MESSAGE_COLLECT (it should really be 'B', was however created as
'A').
If the short dump can be reproduced, you can change from short dump to
the debugger, and from there, go to the last caller for the function
group CRM_MESSAGES in the stack of the active calls. Where did the
incorrect GUID come from?

Procedure for System Administrators

Notify the hotline, in order that the error can be corrected. If you do
not find a note in the OSS note system, send the stack contained in
this short dump for the active calls, along with a description of the
error, to SAP.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MESSAGES013 - System error! Incorrect header reference globally unique identifier ?

  The SAP error message CRM_MESSAGES013 indicates a system error related to an incorrect header reference, specifically concerning a globally unique identifier (GUID). This error typically arises in the context of SAP Customer Relationship Management (CRM) when there is an issue with the data integrity or consistency of the transaction or document being processed.
  Causes:
  
  Data Corruption: The GUID associated with a document or transaction may be corrupted or not properly referenced in the database.
  Inconsistent Data: There may be inconsistencies in the data between different tables or systems, especially if data was migrated or integrated from another system.
  Custom Development Issues: If there are custom enhancements or developments in the CRM system, they may not be handling GUIDs correctly.
  System Configuration: Incorrect configuration settings in the CRM system can lead to issues with how GUIDs are generated or referenced.
  Transport Issues: If changes were transported from one system to another (e.g., from development to production), there may be issues with the GUIDs if they were not properly handled during the transport.
  
  Solutions:
  
  Check Data Integrity: Verify the integrity of the data in the relevant tables. You can use transaction codes like SE11 (Data Dictionary) to check the structure and contents of the tables involved.
  Recreate the Document: If possible, try to recreate the document or transaction that is causing the error. This can sometimes resolve issues with GUID references.
  Debugging: Use the SAP debugger to trace the execution of the program or transaction that is generating the error. This can help identify where the incorrect reference is occurring.
  Check Custom Code: If there are custom developments, review the code to ensure that GUIDs are being handled correctly. Look for any logic that might be incorrectly referencing or generating GUIDs.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error. There may be patches or updates available that resolve the issue.
  System Configuration Review: Review the configuration settings in the CRM system to ensure that they are set up correctly for handling GUIDs.
  Contact SAP Support: If the issue persists and cannot be resolved internally, consider reaching out to SAP Support for assistance. Provide them with detailed information about the error, including any relevant logs or screenshots.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SE11 (Data Dictionary), SE80 (Object Navigator), and ST22 (Dump Analysis) to help diagnose the issue.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Documentation: Review SAP documentation related to CRM and GUID handling to ensure compliance with best practices.
  
  By following these steps, you should be able to identify the root cause of the CRM_MESSAGES013 error and implement a suitable solution.