How To Fix CRM_MESSAGES015 - The log you are searching for is not in working memory

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MESSAGES - Output for CRM Output Collector

• Message number: 015

• Message text: The log you are searching for is not in working memory

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MESSAGES015 - The log you are searching for is not in working memory ?

  The SAP error message CRM_MESSAGES015 ("The log you are searching for is not in working memory") typically occurs in the context of SAP Customer Relationship Management (CRM) when a user attempts to access a log or a document that is not currently available in the system's working memory. This can happen for various reasons, including:
  Causes:
  
  Log Expiration: The log may have expired or been deleted from the working memory.
  Session Timeout: The user session may have timed out, causing the logs to be cleared from memory.
  Insufficient Memory: The system may not have enough memory allocated to retain the logs.
  Data Retrieval Issues: There may be issues with the data retrieval process, such as incorrect parameters or filters being applied.
  System Configuration: The system may not be configured to retain logs for the desired duration.
  
  Solutions:
  
  Refresh the Session: Try refreshing the session or logging out and back into the system to see if the log becomes available again.
  Check Log Settings: Review the system settings related to log retention and memory allocation. Ensure that logs are configured to be retained for the necessary duration.
  Increase Memory Allocation: If the issue is related to insufficient memory, consider increasing the memory allocation for the CRM application.
  Use Alternative Retrieval Methods: If the log is not available in working memory, try accessing it through alternative methods, such as querying the database directly or using transaction codes that may provide access to archived logs.
  Consult System Administrator: If the problem persists, consult with your SAP system administrator or support team to investigate further. They may need to check system logs or configurations.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions to common problems.
  Transaction Codes: Familiarize yourself with relevant transaction codes that may help in accessing logs or troubleshooting issues (e.g., SLG1 for application logs).
  Documentation: Review SAP documentation for CRM to understand how logs are managed and any specific configurations that may affect log availability.
  
  If the issue continues after trying the above solutions, it may be necessary to escalate the problem to SAP support for further assistance.