How To Fix CRM_LOY_PSH_UIU015 - You are not authorized to view loyalty program details

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_LOY_PSH_UIU - Message Class for UI for Partnership

• Message number: 015

• Message text: You are not authorized to view loyalty program details

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_LOY_PSH_UIU015 - You are not authorized to view loyalty program details ?

  The SAP error message CRM_LOY_PSH_UIU015 indicates that a user is not authorized to view the details of a loyalty program in the SAP Customer Relationship Management (CRM) system. This error typically arises due to insufficient authorization settings for the user role or profile.
  Cause:
  
  Authorization Issues: The user does not have the necessary authorizations assigned to their user role to access loyalty program details.
  Role Configuration: The roles assigned to the user may not include the necessary permissions for the loyalty program module.
  Missing Authorization Objects: Specific authorization objects related to loyalty programs may not be included in the user's role.
  
  Solution:
  
  
  Check User Roles:
  
  Verify the roles assigned to the user in the SAP system.
  Ensure that the user has the appropriate roles that include access to loyalty program details.
  
  
  
  Review Authorization Objects:
  
  Identify the relevant authorization objects for loyalty programs (e.g., CRM_LOYALTY, CRM_LOY_PGM).
  Check if these authorization objects are included in the user’s roles.
  
  
  
  Modify Role Assignments:
  
  If the necessary authorizations are missing, work with your SAP security team to modify the user’s roles or create a new role that includes the required authorizations.
  Use transaction code PFCG to manage roles and authorizations.
  
  
  
  Testing:
  
  After making changes to the user roles or authorizations, have the user log out and log back in to test if the issue is resolved.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or support notes related to CRM loyalty programs for additional guidance on authorization settings.
  
  
  
  Related Information:
  
  
  Transaction Codes: 
  
  PFCG: Role maintenance.
  SU01: User maintenance.
  SU53: Display authorization check (to analyze authorization failures).
  
  
  
  SAP Notes: Check for any relevant SAP Notes that may address specific issues or provide updates related to loyalty program authorizations.
  
  
  User Training: Ensure that users are trained on the processes and requirements for accessing loyalty program details, including understanding their roles and permissions.
  
  
  If the issue persists after following these steps, it may be necessary to engage with your SAP Basis or security team for further investigation.