How To Fix CRM_LOY_PSH_UIU016 - You are not authorized to view point account details

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_LOY_PSH_UIU - Message Class for UI for Partnership

• Message number: 016

• Message text: You are not authorized to view point account details

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_LOY_PSH_UIU016 - You are not authorized to view point account details ?

  The SAP error message CRM_LOY_PSH_UIU016 indicates that a user is not authorized to view point account details in the SAP Customer Relationship Management (CRM) system. This error typically arises in the context of loyalty management or customer account management functionalities.
  Cause:
  
  Authorization Issues: The most common cause of this error is that the user does not have the necessary authorizations assigned to their user role to access point account details.
  Role Configuration: The roles assigned to the user may not include the necessary permissions for the specific transaction or data access related to point accounts.
  Data Access Restrictions: There may be restrictions in place that limit access to certain data based on user roles or organizational units.
  
  Solution:
  
  
  Check User Authorizations:
  
  Use transaction code SU53 immediately after encountering the error to check the authorization check that failed. This will provide insight into which specific authorization object is missing.
  Review the user’s roles and authorizations in transaction code SU01 (User Maintenance) or PFCG (Role Maintenance).
  
  
  
  Modify Roles:
  
  If the necessary authorizations are missing, you may need to modify the user’s roles or create a new role that includes the required authorizations for accessing point account details.
  Ensure that the role includes the relevant authorization objects, such as CRM_LOYALTY or any other specific objects related to loyalty management.
  
  
  
  Consult with Security Team:
  
  If you do not have the necessary permissions to change roles or authorizations, consult with your SAP security team or administrator to request the required access.
  
  
  
  Testing:
  
  After making changes to roles or authorizations, have the user log out and log back in to test if the issue is resolved.
  
  
  
  Related Information:
  
  Authorization Objects: Familiarize yourself with the relevant authorization objects related to CRM loyalty management. Common objects may include S_TCODE (Transaction Code), S_USER_AUTH (User Authorization), and specific CRM-related objects.
  Documentation: Refer to SAP documentation or help resources for detailed information on authorization management in SAP CRM.
  Support: If the issue persists after checking authorizations, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to resolve the authorization issue related to the error message CRM_LOY_PSH_UIU016.