How To Fix CRM_LOY_PSH038 - Partnership &1 with point account &2 and balance &3 not settled

CRM_LOY_PSH038 - Overview

• Message type: E = Error

• Message class: CRM_LOY_PSH - Message class for Partnership

• Message number: 038

• Message text: Partnership &1 with point account &2 and balance &3 not settled

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_LOY_PSH038 - Partnership &1 with point account &2 and balance &3 not settled ?

  The SAP error message CRM_LOY_PSH038 typically occurs in the context of loyalty management within the SAP Customer Relationship Management (CRM) module. This error indicates that there is an issue with the settlement of a partnership account, specifically that the partnership account (identified by &1) with a point account (identified by &2) has a balance (identified by &3) that has not been settled.
  
  Cause:
  
  
  Unsettled Points: The primary cause of this error is that there are loyalty points that have not been settled for the specified partnership account. This could be due to various reasons, such as:
  
  Points being accrued but not yet redeemed.
  Points being in a pending state due to incomplete transactions.
  Issues with the configuration of the loyalty program or the partnership account.
  
  
  
  
  Configuration Issues: There may be configuration issues in the loyalty management settings that prevent the proper settlement of points.
  
  
  Data Inconsistencies: There could be inconsistencies in the data related to the partnership