How To Fix CRM_LOY_PSH039 - Partnership &1 with point account &2 and balance &3 not settled

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_LOY_PSH - Message class for Partnership

• Message number: 039

• Message text: Partnership &1 with point account &2 and balance &3 not settled

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_LOY_PSH039 - Partnership &1 with point account &2 and balance &3 not settled ?

  The SAP error message CRM_LOY_PSH039 indicates that there is an issue with a partnership (likely a customer or business partner) and their associated point account in the context of loyalty management. The message specifies that the partnership with the given account and balance has not been settled, which can occur for several reasons.
  Cause:
  
  Unsettled Transactions: There may be transactions related to the loyalty points that have not been settled. This could be due to pending transactions or incomplete processing.
  Configuration Issues: There might be configuration issues in the loyalty management settings that prevent the settlement process from being executed correctly.
  Data Inconsistencies: There could be inconsistencies in the data related to the partnership or point account, such as incorrect balances or missing entries.
  System Errors: There may be system errors or bugs that are preventing the settlement process from completing.
  
  Solution:
  
  Check Transaction Status: Review the transactions associated with the partnership and point account to ensure that all necessary transactions have been processed and settled.
  Review Configuration: Verify the configuration settings for loyalty management in SAP. Ensure that all necessary settings for point account management and settlement processes are correctly configured.
  Data Validation: Validate the data for the partnership and point account. Check for any discrepancies in the balance or transaction history that may need to be corrected.
  Run Settlement Process: If applicable, manually trigger the settlement process for the loyalty points to see if it resolves the issue.
  Consult Logs: Check system logs for any errors or warnings that may provide additional context on why the settlement has not occurred.
  Contact Support: If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. They may provide patches or additional troubleshooting steps.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP for loyalty management, such as CRM_LOYALTY or CRM_LOY_PSH.
  Documentation: Review SAP documentation related to loyalty management and point account settlement for best practices and troubleshooting tips.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.