How To Fix CRM_LOY_MA075 - Select valid tier; tier &1 does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_LOY_MA - Loyalty: Message class for Member Activity @ CRM Layer

• Message number: 075

• Message text: Select valid tier; tier &1 does not exist

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_LOY_MA075 - Select valid tier; tier &1 does not exist ?

  The SAP error message CRM_LOY_MA075 indicates that the system is unable to find a valid tier for a loyalty program because the specified tier (denoted as &1 in the message) does not exist in the system. This error typically occurs in the context of loyalty management within SAP CRM (Customer Relationship Management).
  Cause:
  
  Non-Existent Tier: The tier specified in the transaction does not exist in the loyalty program configuration.
  Incorrect Tier Assignment: The tier may have been incorrectly assigned or referenced in the transaction.
  Data Inconsistency: There may be inconsistencies in the data, such as missing or incorrectly configured loyalty tiers.
  Inactive Tier: The tier might exist but is inactive or not available for the current transaction.
  
  Solution:
  
  
  Verify Tier Existence:
  
  Check the configuration of the loyalty program to ensure that the tier specified in the error message exists.
  Navigate to the relevant configuration settings in SAP CRM to review the tiers defined for the loyalty program.
  
  
  
  Correct Tier Reference:
  
  If the tier does not exist, you may need to create it or correct the reference in the transaction to point to a valid tier.
  If the tier is supposed to exist, ensure that the correct tier ID is being used in the transaction.
  
  
  
  Check Tier Status:
  
  Ensure that the tier is active and available for use. If it is inactive, you may need to activate it in the system.
  
  
  
  Review Transaction Data:
  
  Check the data being processed in the transaction to ensure that it is correctly referencing the loyalty tier.
  If necessary, re-enter the transaction with the correct tier information.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for guidance on configuring loyalty tiers and resolving related issues.
  
  
  
  Contact Support:
  
  If the issue persists after verifying the above steps, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  
  
  Related Information:
  
  Loyalty Program Configuration: Understanding how to configure loyalty programs and tiers in SAP CRM is essential for troubleshooting this error.
  Transaction Codes: Familiarize yourself with relevant transaction codes (e.g., CRMD_ORDER, CRMD_ORDERADM_H) that may be used to manage loyalty transactions.
  SAP Notes: Check for any SAP Notes related to loyalty management and error messages for additional insights or patches that may address known issues.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.