How To Fix CRM_LOY_DOCFLOW001 - RFC connection &1 to loyalty system &2 is not a 'trusted' connection

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_LOY_DOCFLOW - CRM LOY Docflow message class

• Message number: 001

• Message text: RFC connection &1 to loyalty system &2 is not a 'trusted' connection

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_LOY_DOCFLOW001 - RFC connection &1 to loyalty system &2 is not a 'trusted' connection ?

  The SAP error message CRM_LOY_DOCFLOW001 indicates that there is an issue with the RFC (Remote Function Call) connection between the CRM system and the loyalty system. Specifically, it states that the connection is not a "trusted" connection. This typically means that the systems are not configured to trust each other for secure communication.
  Cause:
  
  RFC Trust Configuration: The RFC connection between the two systems (CRM and loyalty) is not set up as a trusted connection. This can happen if the necessary trust relationships have not been established in the SAP system settings.
  User Authentication: The user credentials used for the RFC connection may not have the necessary authorizations or may not be set up correctly.
  Network Issues: There could be network-related issues preventing the systems from communicating properly.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check RFC Connection Settings:
  
  Go to transaction SM59 in the SAP GUI.
  Locate the RFC destination that connects to the loyalty system.
  Ensure that the connection type is set to "Trusted" (Type T). If it is not, you will need to change it.
  
  
  
  Configure Trusted RFC:
  
  In the RFC destination settings, ensure that the "Trusted" option is enabled.
  You may need to set up a trust relationship between the two systems. This can involve configuring the SAP Trust Manager (transaction STRUST) to establish a secure connection.
  
  
  
  User Authorization:
  
  Verify that the user credentials used for the RFC connection have the necessary authorizations to access the loyalty system.
  Check the user roles and profiles to ensure they are correctly assigned.
  
  
  
  Network Configuration:
  
  Ensure that there are no firewall or network issues preventing communication between the two systems.
  Test the connection using the "Connection Test" feature in transaction SM59.
  
  
  
  Check Logs:
  
  Review the system logs (transaction SM21) and the application logs (transaction SLG1) for any additional error messages that may provide more context about the issue.
  
  
  
  Related Information:
  
  RFC Types: There are different types of RFC connections in SAP, including:
  
  Type T: Trusted RFC
  Type 3: Registered RFC
  Type 1: Direct RFC
  
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Refer to the SAP Help Portal for detailed documentation on configuring RFC connections and trust relationships.
  
  By following these steps, you should be able to resolve the CRM_LOY_DOCFLOW001 error and establish a trusted connection between your CRM system and the loyalty system.