How To Fix CRM_LOY_DOCFLOW003 - No RFC destination defined for connection to LOY system

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_LOY_DOCFLOW - CRM LOY Docflow message class

• Message number: 003

• Message text: No RFC destination defined for connection to LOY system

What causes this issue?

The RFC connection to the Loyalty system is not maintained.

System Response

The system is not able to replicate the document links on the Loyalty
server. An error message is logged informing the user of the error.

How to fix this error?

Maintain the RFC destination in the SAP Customizing.
To do this, follow the below path -
SAP Customizing Implementation Guide(transaction spro) -> Customer
Relationship Management -> Marketing -> Loyalty Management in BBPCRM ->
Basic Settings -> Select 'Define Basic Settings'
For the key 'LOYALTY_SYSTEM', maintain the appropriate RFC connection
name which points to the Loyalty system. The list of RFC connections can
be found in transaction sm59.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_LOY_DOCFLOW003 - No RFC destination defined for connection to LOY system ?

  The SAP error message CRM_LOY_DOCFLOW003 indicates that there is no RFC (Remote Function Call) destination defined for the connection to the Loyalty (LOY) system. This error typically occurs in scenarios where the SAP CRM system is trying to communicate with a Loyalty Management system, but the necessary configuration for the RFC connection is missing or incorrect.
  Cause:
  
  Missing RFC Destination: The RFC destination that should connect the CRM system to the Loyalty system is not defined in the SAP system.
  Incorrect Configuration: The existing RFC destination may be incorrectly configured, leading to connection issues.
  Authorization Issues: The user or system may not have the necessary authorizations to access the RFC destination.
  Network Issues: There may be network connectivity issues preventing the systems from communicating.
  
  Solution:
  
  
  Define RFC Destination:
  
  Go to transaction SM59 in the SAP GUI.
  Check if the RFC destination for the LOY system is defined. If it is not, create a new RFC destination.
  Ensure that the destination type is set correctly (usually "3" for a TCP/IP connection).
  Enter the necessary connection parameters, such as the target host, system number, and client.
  
  
  
  Test the RFC Connection:
  
  After defining the RFC destination, use the "Test Connection" feature in SM59 to ensure that the connection to the LOY system is successful.
  
  
  
  Check Configuration:
  
  Verify that the RFC destination is correctly configured in the relevant customizing settings for the CRM system.
  Ensure that the logical system names are correctly assigned in transaction BD54.
  
  
  
  Review Authorizations:
  
  Ensure that the user or service account used for the RFC connection has the necessary authorizations to access the LOY system.
  
  
  
  Check Network Connectivity:
  
  Ensure that there are no firewall or network issues preventing the two systems from communicating.
  
  
  
  Consult Documentation:
  
  Review any relevant SAP documentation or notes related to the integration between CRM and the Loyalty system for additional configuration steps or troubleshooting tips.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SM59: To manage RFC destinations.
  BD54: To maintain logical system names.
  SICF: To check and manage HTTP services if applicable.
  
  
  
  SAP Notes: Check for any SAP Notes related to CRM and Loyalty integration that may provide additional insights or solutions.
  
  
  Logs and Traces: If the issue persists, consider checking the application logs (transaction SLG1) or enabling traces to gather more information about the error.
  
  
  By following these steps, you should be able to resolve the CRM_LOY_DOCFLOW003 error and establish a successful connection to the Loyalty system.