How To Fix CRM_LOY_DOCFLOW002 - Relation type &1 does not exist; check transaction sobl_model

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_LOY_DOCFLOW - CRM LOY Docflow message class

• Message number: 002

• Message text: Relation type &1 does not exist; check transaction sobl_model

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_LOY_DOCFLOW002 - Relation type &1 does not exist; check transaction sobl_model ?

  The SAP error message CRM_LOY_DOCFLOW002 indicates that a specific relation type (denoted by &1) does not exist in the system. This error typically arises in the context of CRM (Customer Relationship Management) when dealing with loyalty programs or document flows.
  Cause:
  
  Missing Relation Type: The relation type specified in the error message is not defined in the system. This could be due to a configuration issue or an incomplete setup.
  Incorrect Configuration: The relation type may have been deleted or not properly configured in the system.
  Transport Issues: If the system has recently undergone a transport of changes, the relation type may not have been included or properly activated.
  
  Solution:
  
  
  Check Relation Type:
  
  Go to transaction SOBL_MODEL in SAP.
  Look for the relation type that is causing the error. If it does not exist, you will need to create it or restore it from a backup if it was deleted.
  
  
  
  Create or Modify Relation Type:
  
  If the relation type is missing, you can create a new one by following the necessary steps in the SOBL_MODEL transaction.
  Ensure that the relation type is correctly configured with all required parameters.
  
  
  
  Check Customizing Settings:
  
  Navigate to the relevant customizing settings for CRM loyalty management to ensure that all necessary configurations are in place.
  You can access this through the SPRO transaction and follow the path for CRM > Loyalty Management.
  
  
  
  Transport Request:
  
  If the issue arose after a transport, check the transport request to ensure that all necessary objects were included.
  If needed, re-transport the missing objects or manually create the relation type in the target system.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to CRM loyalty management for any specific instructions or known issues regarding relation types.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above steps, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  
  Transaction Codes: 
  
  SOBL_MODEL: Used to manage and view relation types.
  SPRO: Access to the SAP Customizing Implementation Guide.
  
  
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional context.
  
  
  Testing: After making changes, ensure to test the functionality to confirm that the error has been resolved and that the system behaves as expected.
  
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.