How To Fix CRM_LOYIL_MSG062 - An internal error occured: text not found.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_LOYIL_MSG - Message class for Loyalty Applications

• Message number: 062

• Message text: An internal error occured: text not found.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_LOYIL_MSG062 - An internal error occured: text not found. ?

  The SAP error message CRM_LOYIL_MSG062 ("An internal error occurred: text not found") typically indicates that the system encountered an issue while trying to retrieve or display a specific text or message that is expected to be present in the system. This can happen for various reasons, including missing or incorrectly configured text elements, issues with the database, or problems with the application logic.
  Possible Causes:
  
  Missing Text Elements: The text or message that the system is trying to access may not exist in the database or may not be properly configured.
  Language Settings: The text might be missing for the specific language setting that the user is using.
  Authorization Issues: The user may not have the necessary authorizations to access certain texts or messages.
  System Configuration: There may be issues with the configuration of the CRM system or the specific module being used.
  Database Issues: Corruption or inconsistencies in the database could lead to missing text elements.
  
  Solutions:
  
  Check Text Elements: Verify that the required text elements are present in the system. You can do this by navigating to the relevant transaction codes (e.g., SE11 for Data Dictionary) and checking the text tables.
  Language Settings: Ensure that the text exists for the language you are using. You can switch to a different language to see if the error persists.
  Authorization Check: Review the user’s authorizations to ensure they have access to the necessary texts and messages.
  System Configuration: Review the configuration settings in the CRM system to ensure everything is set up correctly. This may involve checking customizing settings or consulting with a functional consultant.
  Database Consistency Check: Run database consistency checks to identify and resolve any issues that may be causing the error.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error. There may be patches or updates available that resolve the issue.
  Debugging: If you have access to debugging tools, you can try to debug the process to identify where the error is occurring and what text is missing.
  
  Related Information:
  
  SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including transaction codes, user roles, and any steps that lead to the error.
  Community Forums: You can also check SAP Community forums or other online resources where other users may have encountered and resolved similar issues.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution.