How To Fix CRM_LEAD_MONITOR_MSG100 - Lead with user name &1 not permitted.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_LEAD_MONITOR_MSG - CRM Lead: Messages

• Message number: 100

• Message text: Lead with user name &1 not permitted.

What causes this issue?

The system found a user name which, in the context of the LEAD monitor,
corresponds to a reserved name. In the team tree, all activities are
grouped together under the team member. If the team member is not
known, because the lead has not been assigned to an employee, a
placeholder is selected. The name of this placeholder must not be used
as a user name.

System Response

The lead team is not correctly displayed in the tree.

How to fix this error?

Rename the user.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_LEAD_MONITOR_MSG100 - Lead with user name &1 not permitted. ?

  The SAP error message "CRM_LEAD_MONITOR_MSG100 Lead with user name &1 not permitted" typically occurs in the SAP Customer Relationship Management (CRM) module when a user attempts to access a lead that they do not have the necessary permissions for. This can happen due to various reasons related to user roles, authorizations, or the configuration of the lead management process.
  Cause:
  
  Authorization Issues: The user does not have the required authorizations to view or edit the lead. This could be due to missing roles or permissions assigned to the user in the SAP system.
  Lead Ownership: The lead may be assigned to another user, and the current user is not permitted to access leads owned by others.
  Organizational Structure: The user may not be part of the organizational unit that has access to the lead.
  Configuration Settings: There may be specific settings in the CRM configuration that restrict access to leads based on certain criteria.
  
  Solution:
  
  
  Check User Roles and Authorizations:
  
  Go to transaction code SU01 to check the user profile and roles assigned to the user.
  Ensure that the user has the necessary roles that include access to CRM leads. You may need to consult with your SAP security team to adjust the roles.
  
  
  
  Review Lead Ownership:
  
  Check the ownership of the lead in question. If the lead is owned by another user, you may need to either change the ownership or request access from the lead owner.
  
  
  
  Organizational Structure:
  
  Verify that the user is part of the correct organizational unit that has access to the lead. This may involve checking the organizational assignments in the user profile.
  
  
  
  Consult with SAP Basis or Security Team:
  
  If the issue persists, it may be necessary to involve your SAP Basis or security team to investigate further. They can analyze the authorization logs and determine if there are any missing authorizations.
  
  
  
  Configuration Review:
  
  If you have access to the configuration settings, review the settings related to lead management to ensure that there are no restrictions that could be causing this issue.
  
  
  
  Related Information:
  
  
  Transaction Codes: 
  
  SU01 - User Maintenance
  PFCG - Role Maintenance
  CRMD_ORDER - CRM Order Management (to view leads)
  
  
  
  Authorization Objects: 
  
  Check for relevant authorization objects related to CRM lead management, such as CRM_ORDER, CRM_LEAD, etc.
  
  
  
  Documentation: 
  
  Refer to SAP Help documentation for CRM authorization concepts and lead management to understand the permissions structure better.
  
  
  
  By following these steps, you should be able to identify the cause of the error and implement the necessary solutions to resolve it.