How To Fix CRM_KW300 - Template Deleted or Not Created as Does Not Contain Folders

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_KW - Error Messages for Content Management in CRM

• Message number: 300

• Message text: Template Deleted or Not Created as Does Not Contain Folders

What causes this issue?

You are trying ot save a new or existing template. Templates cannot,
however, be created without folders.

System Response

If the template already exists then it is deleted. If the the template
is newly created then it is not saved.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_KW300 - Template Deleted or Not Created as Does Not Contain Folders ?

  The SAP error message CRM_KW300 indicates that a template has been deleted or not created because it does not contain any folders. This error typically arises in the context of SAP CRM (Customer Relationship Management) when working with Knowledge Management (KM) or document management functionalities.
  Cause:
  
  Missing Folders: The template you are trying to use or create does not have any associated folders. In SAP, templates often require a specific structure, including folders, to function correctly.
  Template Deletion: The template may have been deleted or not properly set up in the system.
  Configuration Issues: There may be issues with the configuration of the Knowledge Management or document management system within SAP.
  
  Solution:
  
  
  Check Template Structure:
  
  Ensure that the template you are trying to use has the necessary folder structure. You may need to create folders within the template.
  Navigate to the template management area in SAP and verify the structure.
  
  
  
  Recreate the Template:
  
  If the template is missing or has been deleted, consider recreating it. Make sure to include the required folders during the creation process.
  
  
  
  Review Configuration:
  
  Check the configuration settings for Knowledge Management in your SAP system. Ensure that all necessary components are correctly set up.
  Consult with your SAP Basis or technical team to verify that the system is configured to support the required functionalities.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidelines on creating and managing templates in the CRM and KM areas.
  
  
  
  SAP Notes and Support:
  
  Check for any relevant SAP Notes that might address this specific error. SAP Notes often provide fixes or workarounds for known issues.
  If the problem persists, consider reaching out to SAP support for assistance.
  
  
  
  Related Information:
  
  SAP Knowledge Management: Understanding how Knowledge Management works in SAP can help in managing templates and folders effectively.
  Template Management: Familiarize yourself with the template management functionalities in SAP CRM to avoid similar issues in the future.
  User Permissions: Ensure that you have the necessary permissions to create and manage templates and folders in the system.
  
  By following these steps, you should be able to resolve the CRM_KW300 error and successfully manage your templates in SAP.