How To Fix CRM_KNOWLEDGE_ART004 - Knowledge article transaction type is not valid

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_KNOWLEDGE_ART - Message Class for Knowledge Article

• Message number: 004

• Message text: Knowledge article transaction type is not valid

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_KNOWLEDGE_ART004 - Knowledge article transaction type is not valid ?

  The SAP error message CRM_KNOWLEDGE_ART004 indicates that the transaction type for a knowledge article is not valid. This error typically occurs in the SAP Customer Relationship Management (CRM) module when trying to create or manage knowledge articles.
  Cause:
  
  Invalid Transaction Type: The transaction type specified for the knowledge article does not exist or is not configured correctly in the system.
  Missing Configuration: The transaction type may not be assigned to the relevant knowledge management settings or may not be active.
  Authorization Issues: The user may not have the necessary authorizations to use the specified transaction type.
  System Customization: Customizations or changes in the system may have led to the transaction type being removed or altered.
  
  Solution:
  
  
  Check Transaction Type: Verify that the transaction type you are trying to use is valid. You can do this by checking the configuration settings in the SAP system.
  
  Navigate to the configuration settings for knowledge management in the SAP CRM system.
  Ensure that the transaction type is defined and active.
  
  
  
  Configure Transaction Type: If the transaction type is missing or inactive, you may need to create or activate it.
  
  Go to the transaction code SPRO (SAP Project Reference Object).
  Navigate to the relevant path for Knowledge Management and check the settings for transaction types.
  
  
  
  Authorization Check: Ensure that the user has the necessary authorizations to create or manage knowledge articles with the specified transaction type.
  
  Check the user roles and authorizations in the SAP system.
  
  
  
  Consult Documentation: Refer to the SAP documentation or help resources for specific details on configuring knowledge articles and transaction types.
  
  
  Contact Support: If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting SAP Notes for any known issues related to this error.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for managing CRM orders and CRM_KNOWLEDGE for knowledge management.
  SAP Notes: Search for SAP Notes related to CRM_KNOWLEDGE_ART004 for any patches or updates that may address this issue.
  User Forums: Engage with SAP community forums or user groups for insights and solutions shared by other users who may have encountered similar issues.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.