How To Fix CRM_KNOWLEDGE_ART002 - E-mail failed: &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_KNOWLEDGE_ART - Message Class for Knowledge Article

• Message number: 002

• Message text: E-mail failed: &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_KNOWLEDGE_ART002 - E-mail failed: &1 ?

  The SAP error message CRM_KNOWLEDGE_ART002 E-mail failed: &1 typically indicates that there was an issue when attempting to send an email related to a knowledge article in the SAP CRM system. The &1 placeholder usually contains additional information about the specific error or the context in which the failure occurred.
  Causes
  
  SMTP 
  Configuration Issues: The Simple Mail Transfer Protocol (SMTP) settings in the SAP system may not be configured correctly, preventing emails from being sent.
  Network Issues: There may be network connectivity problems between the SAP system and the email server.
  Email Address Issues: The recipient's email address may be invalid or incorrectly formatted.
  Authorization Issues: The user or system may not have the necessary permissions to send emails.
  Email Server Issues: The email server itself may be down or experiencing issues.
  Content Issues: The content of the email may contain unsupported characters or formatting that causes the email to fail.
  
  Solutions
  
  
  Check SMTP Configuration:
  
  Go to transaction SCOT in