How To Fix CRM_KNOWLEDGE_ART002 - E-mail failed: &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_KNOWLEDGE_ART - Message Class for Knowledge Article

• Message number: 002

• Message text: E-mail failed: &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_KNOWLEDGE_ART002 - E-mail failed: &1 ?

  The SAP error message CRM_KNOWLEDGE_ART002 E-mail failed: &1 typically indicates that there was an issue when attempting to send an email related to a knowledge article in the SAP CRM system. The &1 placeholder usually contains additional information about the specific error or the context in which the failure occurred.
  Causes
  
  SMTP Configuration Issues: The Simple Mail Transfer Protocol (SMTP) settings in the SAP system may not be configured correctly, preventing emails from being sent.
  Network Issues: There may be network connectivity problems between the SAP system and the email server.
  Email Address Issues: The recipient's email address may be invalid or incorrectly formatted.
  Authorization Issues: The user or system may not have the necessary permissions to send emails.
  Email Server Issues: The email server itself may be down or experiencing issues.
  Content Issues: The content of the email may contain unsupported characters or formatting that causes the email to fail.
  
  Solutions
  
  
  Check SMTP Configuration:
  
  Go to transaction SCOT in SAP to check the SMTP settings.
  Ensure that the SMTP server address, port, and other settings are correctly configured.
  
  
  
  Test Email Sending:
  
  Use transaction SOST to check the status of sent emails and see if there are any errors logged.
  You can also send a test email from the SAP system to verify that the configuration is working.
  
  
  
  Validate Email Addresses:
  
  Ensure that the email addresses being used are valid and correctly formatted.
  
  
  
  Check User Authorizations:
  
  Verify that the user has the necessary authorizations to send emails from the SAP system.
  
  
  
  Review Network Connectivity:
  
  Check for any network issues that might be preventing communication with the email server.
  
  
  
  Consult Email Server Logs:
  
  If you have access, check the logs on the email server for any errors or issues that might provide more context.
  
  
  
  Check for Content Issues:
  
  Review the content of the email being sent to ensure it does not contain unsupported characters or formatting.
  
  
  
  Related Information
  
  
  Transaction Codes:
  
  SCOT: SMTP Configuration
  SOST: Outbound Emails
  SICF: Check if the Internet Communication Framework (ICF) services are active.
  
  
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address specific issues related to email sending in CRM.
  
  
  Documentation: Review the SAP Help Portal for documentation on configuring and troubleshooting email sending in SAP CRM.
  
  
  If the issue persists after checking these areas, it may be beneficial to consult with your SAP Basis team or reach out to SAP support for further assistance.