How To Fix CRM_KNOWLEDGE_ART000 - No knowledge article can be suggested based on the selected categories

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_KNOWLEDGE_ART - Message Class for Knowledge Article

• Message number: 000

• Message text: No knowledge article can be suggested based on the selected categories

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_KNOWLEDGE_ART000 - No knowledge article can be suggested based on the selected categories ?

  The SAP error message "CRM_KNOWLEDGE_ART000: No knowledge article can be suggested based on the selected categories" typically occurs in the SAP Customer Relationship Management (CRM) module when a user attempts to search for knowledge articles but the system cannot find any articles that match the selected categories or criteria.
  Cause:
  
  No Articles Available: There may be no knowledge articles created or published in the system that correspond to the selected categories.
  Incorrect Category Selection: The categories selected may not be correctly aligned with the available knowledge articles.
  Authorization Issues: The user may not have the necessary permissions to view certain knowledge articles.
  System Configuration: There may be issues with the configuration of the knowledge management system, such as missing links between categories and articles.
  Data Synchronization: If the knowledge base is integrated with other systems, there may be synchronization issues that prevent articles from being displayed.
  
  Solution:
  
  Check Article Availability: Verify that there are knowledge articles created and published in the system. You can do this by navigating to the knowledge management area and checking the articles available under the relevant categories.
  Review Category Selection: Ensure that the categories selected for the search are correct and relevant. Try selecting different categories to see if articles appear.
  User Permissions: Check the user’s authorization roles to ensure they have the necessary permissions to access the knowledge articles.
  Configuration Review: Review the configuration settings for the knowledge management system to ensure that categories are properly linked to the articles.
  Data Synchronization: If applicable, check for any synchronization issues with external systems that may affect the availability of knowledge articles.
  Search Criteria: Modify the search criteria or filters to broaden the search scope, which may help in retrieving relevant articles.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to the CRM knowledge management functionality.
  Documentation: Refer to the official SAP documentation for CRM Knowledge Management for detailed information on configuration and troubleshooting.
  Support: If the issue persists, consider reaching out to SAP support for assistance, providing them with details of the error and the steps taken to troubleshoot.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.