How To Fix CRM_IU_IC_SI_MSG099 - Division of the selected product does not match division of the PoD

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IU_IC_SI_MSG - UI messages for Sales Integration for IC Webclient

• Message number: 099

• Message text: Division of the selected product does not match division of the PoD

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IU_IC_SI_MSG099 - Division of the selected product does not match division of the PoD ?

  The SAP error message CRM_IU_IC_SI_MSG099 indicates that there is a mismatch between the division of the selected product and the division of the Point of Delivery (PoD) in the context of SAP Customer Relationship Management (CRM) and SAP Integrated Business Planning (IBP) or Sales and Distribution (SD) processes.
  Cause:
  This error typically occurs when:
  
  The product you are trying to process (e.g., in a sales order or service order) is assigned to a different division than the division associated with the Point of Delivery (PoD).
  The division is a key organizational unit in SAP that is used to categorize products and services, and it must match across related entities (like products and PoDs) for the transaction to be valid.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Product Division:
  
  Go to the product master data in SAP and verify the division assigned to the product you are trying to use.
  You can do this by navigating to the product in the SAP GUI or using transaction codes like MM03 (Display Material) or CRM_PRODUCT (for CRM products).
  
  
  
  Check Point of Delivery Division:
  
  Verify the division assigned to the Point of Delivery (PoD). This can usually be found in the customer master data or the relevant configuration settings.
  Use transaction codes like VD03 (Display Customer) to check the customer master data and see the assigned division.
  
  
  
  Align Divisions:
  
  If there is a mismatch, you will need to either change the division of the product or the division of the PoD to ensure they match.
  This may involve updating the product master data or the customer master data, depending on which entity needs to be corrected.
  
  
  
  Consult Configuration:
  
  If you are unsure about how to change the divisions or if the divisions should be aligned differently, consult with your SAP configuration team or refer to your organization's business rules regarding product and customer divisions.
  
  
  
  Testing:
  
  After making the necessary changes, try to reprocess the transaction that generated the error to ensure that the issue has been resolved.
  
  
  
  Related Information:
  
  Divisions in SAP: Divisions are used to categorize products and services in SAP. They can affect pricing, reporting, and other business processes.
  Master Data Management: Proper management of master data (like product and customer data) is crucial for avoiding such errors.
  SAP Documentation: Refer to SAP Help Portal or your organization's SAP documentation for more detailed information on managing product and customer divisions.
  
  If the issue persists after following these steps, it may be beneficial to engage with your SAP support team for further investigation.