How To Fix CRM_IU_IC_SI_MSG097 - Assignment of equipment &1 requires follow-up actions &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IU_IC_SI_MSG - UI messages for Sales Integration for IC Webclient

• Message number: 097

• Message text: Assignment of equipment &1 requires follow-up actions &2

What causes this issue?

Assignment of equipment &V1& is incomplete without follow-up system or
user actions &V2&

System Response

If the installation period of a new or changed assignment overlaps with
the installation period of an existing assignment to another PoD (point
of delivery), they are resolved by the system in the following ways:
Current time period (slice) where equipment is assigned to another PoD
is ended with the removal date of the day before.
New time period (slice) is created for the current PoD with the current
date; the removal date extends until 31.12.9999.

How to fix this error?

You need to verify if the dates assigned by the system are correct and
manually adjust them in case of a wrong assignment.
Changes can be cancelled by using the <LS>Cancel </>pushbutton.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IU_IC_SI_MSG097 - Assignment of equipment &1 requires follow-up actions &2 ?

  The SAP error message CRM_IU_IC_SI_MSG097, which states "Assignment of equipment &1 requires follow-up actions &2," typically occurs in the context of the SAP Customer Relationship Management (CRM) system when there is an issue with the assignment of equipment to a service order or a similar object. This error indicates that there are additional steps or actions that need to be taken before the assignment can be completed successfully.
  Cause:
  The error can be caused by several factors, including but not limited to:
  
  Incomplete Data: The equipment you are trying to assign may have missing or incomplete data that is required for the assignment process.
  Status Issues: The equipment or the service order may be in a status that does not allow for the assignment to be made.
  Dependencies: There may be dependencies or prerequisites that have not been fulfilled, such as missing follow-up documents or approvals.
  Configuration Issues: There could be configuration settings in the system that are preventing the assignment from being processed correctly.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  Check Equipment Data: Verify that all necessary data for the equipment (e.g., status, location, and other attributes) is complete and correct.
  Review Follow-Up Actions: The error message indicates that there are follow-up actions required. Review the details of the follow-up actions mentioned in the error message and complete them as necessary.
  Status Check: Ensure that both the equipment and the service order are in a status that allows for assignment. If they are not, you may need to change their status or complete any required processes.
  Consult Documentation: Check the SAP documentation or help resources for any specific requirements related to the assignment of equipment in your version of SAP CRM.
  System Configuration: If you suspect a configuration issue, consult with your SAP Basis or configuration team to ensure that the system settings are correct.
  Error Logs: Review any error logs or system messages that may provide additional context or details about the issue.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that may help you navigate to the equipment or service order details (e.g., CRMD_ORDER for service orders).
  User Roles and Authorizations: Ensure that you have the necessary permissions to perform the assignment and complete any follow-up actions.
  
  If the issue persists after following these steps, it may be beneficial to reach out to your SAP support team or consult with an SAP expert for further assistance.