How To Fix CRM_IU_IC_SI_MSG020 - Select at least 1 contract to end

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IU_IC_SI_MSG - UI messages for Sales Integration for IC Webclient

• Message number: 020

• Message text: Select at least 1 contract to end

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IU_IC_SI_MSG020 - Select at least 1 contract to end ?

  The SAP error message CRM_IU_IC_SI_MSG020 ("Select at least 1 contract to end") typically occurs in the context of the SAP Customer Relationship Management (CRM) module, particularly when dealing with contracts in the Interaction Center (IC). This error indicates that the user is attempting to perform an action that requires at least one contract to be selected, but none has been selected.
  Cause:
  
  No Contract Selected: The most straightforward cause is that the user has not selected any contract in the relevant transaction or screen.
  User Interface Issue: There may be a problem with the user interface where the contracts are not being displayed correctly, or the selection is not being registered.
  Authorization Issues: The user may not have the necessary authorizations to view or select contracts.
  System Configuration: There could be configuration issues in the CRM system that affect how contracts are displayed or selected.
  
  Solution:
  
  Select a Contract: Ensure that you have selected at least one contract in the relevant screen before attempting to execute the action that triggered the error.
  Check Filters: If contracts are not visible, check any filters or search criteria that may be limiting the displayed contracts. Adjust these filters to ensure that the relevant contracts are visible and selectable.
  Refresh the Screen: Sometimes, refreshing the screen or reloading the transaction can resolve display issues.
  Check Authorizations: Verify that you have the necessary authorizations to view and select contracts. If not, contact your system administrator to obtain the required permissions.
  Consult Documentation: Review any relevant SAP documentation or help resources for additional context on the specific transaction you are working with.
  Contact Support: If the issue persists after trying the above solutions, consider reaching out to your SAP support team or consulting SAP Notes for any known issues related to this error message.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with the transaction codes related to contract management in SAP CRM, such as CRMD_ORDER for managing contracts.
  SAP Notes: Check SAP Notes for any updates or patches that may address this error or related issues.
  User Training: Ensure that users are trained on how to properly select contracts and navigate the CRM system to avoid such errors in the future.
  
  By following these steps, you should be able to resolve the error and continue with your work in the SAP CRM system.