How To Fix CRM_IU_IC_PS010 - Perform all steps of the process and provide all required fields

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IU_IC_PS -

• Message number: 010

• Message text: Perform all steps of the process and provide all required fields

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IU_IC_PS010 - Perform all steps of the process and provide all required fields ?

  The SAP error message CRM_IU_IC_PS010 typically occurs in the context of the SAP Customer Relationship Management (CRM) module, particularly when dealing with the Interaction Center (IC) or when processing service requests. This error indicates that not all required fields have been filled out or that not all necessary steps in a process have been completed.
  Cause:
  
  Missing Required Fields: The error usually arises when certain mandatory fields in a transaction or process are left blank. These fields are essential for the system to proceed with the operation.
  Incomplete Process Steps: The error can also occur if the user has not followed all the necessary steps in a workflow or process. Each step may have its own set of required fields that need to be completed.
  Configuration Issues: Sometimes, the error can be related to configuration settings in the CRM system that dictate which fields are mandatory.
  
  Solution:
  
  Check Required Fields: Review the transaction or process you are working on and ensure that all required fields are filled out. Look for fields marked with an asterisk (*) or highlighted in some way.
  Follow Process Steps: Make sure you are following the correct sequence of steps in the process. Refer to the documentation or guidelines for the specific process you are working on to ensure you are not missing any steps.
  Consult Configuration: If you have access to the configuration settings, check if there are any changes that need to be made regarding mandatory fields. This may require assistance from a system administrator or someone with configuration access.
  Error Logs: Check the system logs for more detailed error messages that might provide additional context about what is missing or what step was not completed.
  User Training: If this error is common among users, consider providing additional training or resources to help them understand the required fields and process steps better.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions to common problems.
  Documentation: Refer to the official SAP documentation for CRM and Interaction Center for detailed information on required fields and process flows.
  Community Forums: Engage with SAP community forums or user groups where you can ask questions and share experiences with other users who may have encountered the same issue.
  
  By addressing the missing fields and ensuring that all steps are completed, you should be able to resolve the CRM_IU_IC_PS010 error. If the problem persists, consider reaching out to SAP support for further assistance.