How To Fix CRM_IU_IC_PS011 - Payment scheme cannot be created

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IU_IC_PS -

• Message number: 011

• Message text: Payment scheme cannot be created

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IU_IC_PS011 - Payment scheme cannot be created ?

  The SAP error message CRM_IU_IC_PS011, which states "Payment scheme cannot be created," typically occurs in the context of the SAP Customer Relationship Management (CRM) module, particularly when dealing with payment processing or payment schemes in the Interaction Center (IC).
  Causes:
  
  Configuration Issues: The payment scheme may not be properly configured in the system. This could include missing or incorrect settings in the payment scheme configuration.
  Master Data Issues: There may be missing or incorrect master data related to the customer, payment terms, or payment methods.
  Authorization Issues: The user may not have the necessary authorizations to create or modify payment schemes.
  System Errors: There could be underlying system errors or inconsistencies that prevent the creation of the payment scheme.
  Business Rules: Certain business rules or validations may not be met, preventing the creation of the payment scheme.
  
  Solutions:
  
  
  Check Configuration: Review the configuration settings for payment schemes in the SAP system. Ensure that all required fields and settings are correctly defined.
  
  Navigate to the relevant configuration area in SPRO (SAP Project Reference Object) and verify the settings for payment schemes.
  
  
  
  Verify Master Data: Ensure that all necessary master data (customers, payment terms, payment methods) is complete and accurate.
  
  Check the customer master data for any missing or incorrect entries.
  
  
  
  Review Authorizations: Check the user’s authorization profile to ensure they have the necessary permissions to create payment schemes.
  
  Use transaction SU53 to analyze authorization issues after attempting to create the payment scheme.
  
  
  
  Check for System Errors: Look for any system logs or error messages that may provide additional context about the issue.
  
  Use transaction SLG1 to check application logs for any related error messages.
  
  
  
  Consult Documentation: Review SAP documentation or notes related to the specific error message for any additional troubleshooting steps or known issues.
  
  
  Contact SAP Support: If the issue persists after checking the above areas, consider reaching out to SAP support for further assistance. Provide them with the error message details and any relevant logs.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO (for configuration), SU53 (for authorization checks), and SLG1 (for logs).
  SAP Notes: Search the SAP Support Portal for any notes related to the error message CRM_IU_IC_PS011 for specific patches or updates that may address the issue.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.