How To Fix CRM_IU_IC_PS004 - Error during exclusion of open item(s)

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IU_IC_PS -

• Message number: 004

• Message text: Error during exclusion of open item(s)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IU_IC_PS004 - Error during exclusion of open item(s) ?

  The SAP error message CRM_IU_IC_PS004, which indicates "Error during exclusion of open item(s)," typically occurs in the context of the SAP Customer Relationship Management (CRM) system, particularly when dealing with open items in the context of billing or financial transactions.
  Cause:
  The error can be caused by several factors, including:
  
  Data Integrity Issues: There may be inconsistencies or missing data in the open items that are being processed.
  Authorization Problems: The user may not have the necessary permissions to perform the operation related to the open items.
  System Configuration: Incorrect configuration settings in the CRM or related modules can lead to this error.
  Technical Issues: There may be underlying technical issues, such as problems with the database or application server.
  
  Solution:
  To resolve the CRM_IU_IC_PS004 error, you can take the following steps:
  
  
  Check Data Integrity:
  
  Verify that the open items you are trying to exclude are valid and complete. Look for any missing or inconsistent data.
  
  
  
  Review Authorizations:
  
  Ensure that the user has the necessary authorizations to perform the exclusion of open items. You may need to consult with your SAP security team.
  
  
  
  Analyze Logs:
  
  Check the application logs (transaction SLG1) for more detailed error messages that can provide insights into what went wrong during the exclusion process.
  
  
  
  Configuration Review:
  
  Review the configuration settings related to billing and open item management in the CRM system. Ensure that they are set up correctly.
  
  
  
  Consult SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address this specific error. There may be patches or updates available that resolve known issues.
  
  
  
  Technical Support:
  
  If the issue persists, consider reaching out to SAP support for assistance. Provide them with detailed information about the error, including any logs or screenshots.
  
  
  
  Related Information:
  
  
  Transaction Codes: Familiarize yourself with relevant transaction codes that may help in troubleshooting, such as:
  
  SLG1 (Application Log)
  SE80 (Object Navigator)
  SE37 (Function Module)
  
  
  
  Documentation: Review SAP documentation related to CRM billing and open item management for best practices and troubleshooting tips.
  
  
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  
  By following these steps, you should be able to identify the root cause of the error and implement a suitable solution.