How To Fix CRM_IU_IC_PS003 - Error during inclusion of open item(s)

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IU_IC_PS -

• Message number: 003

• Message text: Error during inclusion of open item(s)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IU_IC_PS003 - Error during inclusion of open item(s) ?

  The SAP error message CRM_IU_IC_PS003, which indicates "Error during inclusion of open item(s)," typically occurs in the context of the SAP Customer Relationship Management (CRM) system, particularly when dealing with open items in the context of billing or financial transactions.
  Cause:
  The error can arise due to several reasons, including but not limited to:
  
  Data Inconsistencies: There may be inconsistencies in the data related to the open items, such as missing or incorrect entries in the database.
  Authorization Issues: The user may not have the necessary authorizations to perform the action related to the open items.
  Configuration Issues: There may be configuration problems in the CRM system or related modules that prevent the proper processing of open items.
  Technical Errors: There could be underlying technical issues, such as problems with the database or application server.
  
  Solution:
  To resolve the CRM_IU_IC_PS003 error, you can take the following steps:
  
  
  Check Data Consistency:
  
  Verify the data related to the open items. Ensure that all necessary fields are filled out correctly and that there are no missing entries.
  Use transaction codes like SE11 (Data Dictionary) or SE16 (Data Browser) to check the relevant tables for inconsistencies.
  
  
  
  Review Authorizations:
  
  Ensure that the user encountering the error has the necessary authorizations to access and modify the open items. You can check this using transaction SU53 to analyze authorization failures.
  
  
  
  Check Configuration:
  
  Review the configuration settings in the CRM system related to billing and open item management. Ensure that all necessary settings are correctly configured.
  Consult with your SAP Basis or functional consultant to verify that the configuration aligns with business processes.
  
  
  
  Analyze Logs:
  
  Check the application logs (transaction SLG1) for more detailed error messages that can provide additional context about the issue.
  Look for any related short dumps in transaction ST22 that might give insight into the technical error.
  
  
  
  Consult SAP Notes:
  
  Search the SAP Support Portal for any relevant SAP Notes that might address this specific error. There may be patches or updates available that resolve known issues.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above steps, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including any logs or screenshots.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SE11, SE16, SLG1, and ST22 for troubleshooting.
  Documentation: Review SAP documentation related to CRM billing and open item management for best practices and configuration guidelines.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the root cause of the CRM_IU_IC_PS003 error and implement an appropriate solution.