How To Fix CRM_IU_IC_DISC021 - Cannot save disconnection/reconnection; select at least one device

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IU_IC_DISC - Message class for Disconnections / Reconnections

• Message number: 021

• Message text: Cannot save disconnection/reconnection; select at least one device

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IU_IC_DISC021 - Cannot save disconnection/reconnection; select at least one device ?

  The SAP error message CRM_IU_IC_DISC021 indicates that there is an issue with saving a disconnection or reconnection action in the SAP Customer Relationship Management (CRM) system. Specifically, the error message states that you need to select at least one device before you can proceed with the disconnection or reconnection process.
  Cause:
  The primary cause of this error is that the user is attempting to save a disconnection or reconnection action without having selected any devices associated with the action. This could happen due to:
  
  No Device Selected: The user has not selected any devices in the interface.
  User Interface Issue: There may be a problem with the user interface that prevents devices from being selected.
  Data Entry Error: The user may have overlooked the requirement to select a device.
  
  Solution:
  To resolve the error, follow these steps:
  
  
  Select a Device: Ensure that you have selected at least one device in the disconnection or reconnection screen. Look for a list or table of devices and check the appropriate checkbox next to the device(s) you want to disconnect or reconnect.
  
  
  Check for Filters: If you are using filters to display devices, make sure that the filters are set correctly so that the relevant devices are visible and selectable.
  
  
  Refresh the Screen: If you believe you have selected a device but still receive the error, try refreshing the screen or navigating away and back to the disconnection/reconnection section.
  
  
  Review User Permissions: Ensure that you have the necessary permissions to perform disconnection or reconnection actions. Lack of permissions might prevent you from selecting devices.
  
  
  Consult Documentation: If the issue persists, refer to the SAP documentation or help resources for further guidance on the disconnection/reconnection process.
  
  
  Contact Support: If none of the above solutions work, consider reaching out to your SAP support team or system administrator for assistance. They may be able to provide insights specific to your system configuration.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  User Training: Ensure that users are trained on the correct procedures for performing disconnection and reconnection actions in the CRM system.
  System Logs: Review system logs for any additional error messages or warnings that might provide more context about the issue.
  
  By following these steps, you should be able to resolve the CRM_IU_IC_DISC021 error and successfully save your disconnection or reconnection actions.