How To Fix CRM_IU_IC_DISC020 - Error sending list of devices with disconnection/reconnection request

CRM_IU_IC_DISC020 - Overview

• Message type: E = Error

• Message class: CRM_IU_IC_DISC - Message class for Disconnections / Reconnections

• Message number: 020

• Message text: Error sending list of devices with disconnection/reconnection request

Self-Explanatory Message

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CRM_IU_IC_DISC020 - Details

• The SAP error message CRM_IU_IC_DISC020 typically occurs in the context of the SAP Customer Relationship Management (CRM) system, particularly when dealing with the Interaction Center (IC) and device management. This error indicates that there was an issue while sending a list of devices during a disconnection or reconnection request.
  
  Cause:
  The error can be caused by several factors, including:
  
  Network Issues: Problems with the network connection between the CRM system and the devices can lead to communication failures.
  Configuration Errors: Incorrect configuration settings in the CRM system or the devices can prevent successful communication.
  Device Status: The devices may not be in a state that allows for disconnection or reconnection (e.g., they may be offline or in use).
  System Performance: High load on the system or performance issues can lead to timeouts or failures in processing requests.
  Authorization Issues: The user or system may not have the necessary permissions to perform the disconnection/reconnection actions.
  
  
  Solution:
  To resolve the CRM_IU_IC_DISC020