How To Fix CRM_IU_IC_DISC020 - Error sending list of devices with disconnection/reconnection request

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IU_IC_DISC - Message class for Disconnections / Reconnections

• Message number: 020

• Message text: Error sending list of devices with disconnection/reconnection request

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IU_IC_DISC020 - Error sending list of devices with disconnection/reconnection request ?

  The SAP error message CRM_IU_IC_DISC020 typically occurs in the context of the SAP Customer Relationship Management (CRM) system, particularly when dealing with the Interaction Center (IC) and device management. This error indicates that there was an issue while sending a list of devices during a disconnection or reconnection request.
  Cause:
  The error can be caused by several factors, including:
  
  Network Issues: Problems with the network connection between the CRM system and the devices can lead to communication failures.
  Configuration Errors: Incorrect configuration settings in the CRM system or the devices can prevent successful communication.
  Device Status: The devices may not be in a state that allows for disconnection or reconnection (e.g., they may be offline or in use).
  System Performance: High load on the system or performance issues can lead to timeouts or failures in processing requests.
  Authorization Issues: The user or system may not have the necessary permissions to perform the disconnection/reconnection actions.
  
  Solution:
  To resolve the CRM_IU_IC_DISC020 error, you can take the following steps:
  
  
  Check Network Connectivity: Ensure that there is a stable network connection between the SAP CRM system and the devices. Test the connectivity to rule out any network-related issues.
  
  
  Review Configuration Settings: Verify the configuration settings in both the SAP CRM system and the devices. Ensure that they are correctly set up for communication.
  
  
  Check Device Status: Confirm that the devices are online and available for disconnection or reconnection. If they are in use, you may need to wait until they are free.
  
  
  Monitor System Performance: Check the performance of the SAP system. If the system is under heavy load, consider optimizing performance or scheduling the operation during off-peak hours.
  
  
  Review Authorizations: Ensure that the user or system performing the operation has the necessary authorizations to execute disconnection or reconnection requests.
  
  
  Check Logs for Detailed Errors: Look into the application logs or system logs for more detailed error messages that can provide additional context about the failure.
  
  
  Consult SAP Notes: Search for relevant SAP Notes or Knowledge Base Articles (KBAs) that may address this specific error. SAP frequently updates its documentation with solutions for known issues.
  
  
  Contact SAP Support: If the issue persists after trying the above steps, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including any logs or screenshots.
  
  
  Related Information:
  
  SAP Documentation: Review the official SAP documentation for CRM and Interaction Center for more insights into device management and error handling.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  System Updates: Ensure that your SAP system is up to date with the latest patches and updates, as these may contain fixes for known issues.
  
  By following these steps, you should be able to diagnose and resolve the CRM_IU_IC_DISC020 error effectively.