How To Fix CRM_IU_IC_DISC019 - Cannot create disconnection document: unknown reference object type &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IU_IC_DISC - Message class for Disconnections / Reconnections

• Message number: 019

• Message text: Cannot create disconnection document: unknown reference object type &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IU_IC_DISC019 - Cannot create disconnection document: unknown reference object type &1 ?

  The SAP error message CRM_IU_IC_DISC019 indicates that there is an issue with creating a disconnection document due to an "unknown reference object type." This error typically arises in the context of SAP Customer Relationship Management (CRM) when dealing with disconnection processes, often related to utilities or service management.
  Cause:
  The error can be caused by several factors, including:
  
  
  Invalid Object Type: The reference object type being used in the disconnection process is not recognized by the system. This could be due to a typo, an incorrect configuration, or an unsupported object type.
  
  
  Missing Configuration: The necessary configuration for the object type may not be set up in the system. This could involve missing entries in customizing tables or settings related to the disconnection process.
  
  
  Data Integrity Issues: There may be issues with the data being processed, such as missing or incorrect entries in the database that relate to the reference object.
  
  
  Authorization Issues: The user attempting to create the disconnection document may not have the necessary authorizations to access the object type.
  
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Object Type: Verify the reference object type being used in the disconnection document. Ensure that it is correctly defined and recognized in the system.
  
  
  Review Configuration: Check the configuration settings related to disconnection documents in the SAP system. Ensure that all necessary entries are present and correctly configured.
  
  
  Data Validation: Validate the data being used in the disconnection process. Ensure that all required fields are filled out correctly and that there are no inconsistencies in the data.
  
  
  Authorization Check: Ensure that the user has the necessary authorizations to create disconnection documents. You may need to consult with your SAP security team to verify and adjust user roles if necessary.
  
  
  Consult Documentation: Refer to SAP documentation or notes related to the specific error message for additional insights or updates that may address the issue.
  
  
  Debugging: If the issue persists, consider debugging the process to identify where the error is occurring. This may require technical expertise in SAP development.
  
  
  Contact SAP Support: If you are unable to resolve the issue with the above steps, consider reaching out to SAP support for further assistance. Provide them with detailed information about the error, including the context in which it occurs.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that may be used for managing disconnection documents, such as CRMD_ORDER for order management.
  SAP Notes: Search for SAP Notes related to CRM disconnection documents and the specific error message for any patches or updates that may resolve the issue.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify and resolve the cause of the error message CRM_IU_IC_DISC019.