How To Fix CRM_IU_IC_DISC023 - Agreed date was reset; set only when status is "closed with notification"

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IU_IC_DISC - Message class for Disconnections / Reconnections

• Message number: 023

• Message text: Agreed date was reset; set only when status is "closed with notification"

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IU_IC_DISC023 - Agreed date was reset; set only when status is "closed with notification" ?

  The SAP error message CRM_IU_IC_DISC023 indicates that the "Agreed date" field was reset because it can only be set when the status of the item is "closed with notification." This error typically occurs in the context of SAP Customer Relationship Management (CRM) when dealing with service orders, incidents, or similar objects.
  Cause:
  The error arises when an attempt is made to set or modify the "Agreed date" field while the status of the item is not "closed with notification." The system enforces this rule to ensure that the agreed date is only relevant when the item has reached a specific status, which is typically associated with the completion of a service or incident resolution.
  Solution:
  To resolve this error, you should follow these steps:
  
  
  Check the Status: Verify the current status of the item you are working with. You can do this by navigating to the relevant transaction or document in SAP CRM.
  
  
  Change the Status: If the status is not "closed with notification," you will need to change the status of the item to this value. This may involve completing any necessary steps or processes that lead to the closure of the item.
  
  
  Set the Agreed Date: Once the status is correctly set to "closed with notification," you can then proceed to set or modify the "Agreed date" field without encountering the error.
  
  
  Review Business Processes: If this error occurs frequently, it may be beneficial to review the business processes and workflows in place to ensure that items are being closed appropriately and that the agreed date is being set at the right time.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that pertain to service orders or incidents, such as CRMD_ORDER for managing orders.
  User Authorization: Ensure that you have the necessary authorizations to change the status of the item and to set the agreed date.
  SAP Notes: Check for any SAP Notes or documentation related to this error message for additional insights or updates from SAP.
  Training and Documentation: If you are part of a larger organization, consider consulting with your SAP support team or reviewing internal documentation for specific procedures related to handling service orders or incidents.
  
  By following these steps, you should be able to resolve the error and successfully set the "Agreed date" as needed.