How To Fix CRM_IU_IC_DISC013 - Cannot create disconnection request

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IU_IC_DISC - Message class for Disconnections / Reconnections

• Message number: 013

• Message text: Cannot create disconnection request

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IU_IC_DISC013 - Cannot create disconnection request ?

  The SAP error message CRM_IU_IC_DISC013 indicates that the system is unable to create a disconnection request in the Customer Relationship Management (CRM) module, specifically in the Interaction Center (IC). This error can arise due to various reasons, and understanding the cause is essential for finding a solution.
  Possible Causes:
  
  Missing or Incomplete Data: The disconnection request may require certain mandatory fields that are not filled out correctly or are missing.
  Authorization Issues: The user may not have the necessary permissions to create a disconnection request.
  Configuration Issues: There may be a problem with the configuration settings in the CRM system that prevents the creation of disconnection requests.
  Technical Errors: There could be underlying technical issues, such as problems with the database or application server.
  Business Logic Constraints: Certain business rules or logic may prevent the creation of a disconnection request under specific conditions.
  
  Solutions:
  
  Check Required Fields: Ensure that all mandatory fields in the disconnection request form are filled out correctly. Review the data for completeness and accuracy.
  Review User Authorizations: Verify that the user has the necessary authorizations to create disconnection requests. This may involve checking roles and permissions in the SAP system.
  Configuration Review: Consult with your SAP Basis or CRM configuration team to ensure that the system is correctly configured to allow disconnection requests. This may involve checking transaction codes, customizing settings, and ensuring that all necessary components are active.
  Error Logs: Check the system logs (transaction SLG1) for any additional error messages or details that may provide more context about the issue.
  Consult Documentation: Review SAP documentation or notes related to the CRM module and disconnection requests for any known issues or patches that may address the problem.
  Technical Support: If the issue persists, consider reaching out to SAP support or your internal IT team for further assistance. They may need to perform a deeper analysis of the system.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRM_ORDER, CRM_IC, or others that may be involved in the disconnection process.
  SAP Notes: Search for SAP Notes related to the error message or the CRM module for any updates or fixes that may be applicable.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.