How To Fix CRM_IU_IC_DISC014 - Cannot create reconnection request

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IU_IC_DISC - Message class for Disconnections / Reconnections

• Message number: 014

• Message text: Cannot create reconnection request

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IU_IC_DISC014 - Cannot create reconnection request ?

  The SAP error message CRM_IU_IC_DISC014: Cannot create reconnection request typically occurs in the context of SAP CRM (Customer Relationship Management) when there is an issue with the interaction center (IC) or the communication between the client and the server. This error can arise due to various reasons, including network issues, session timeouts, or configuration problems.
  Causes:
  
  Network Issues: There may be connectivity problems between the client and the SAP server, leading to the inability to create a reconnection request.
  Session Timeout: If the user session has timed out, the system may not be able to process the reconnection request.
  Configuration Issues: Incorrect settings in the SAP CRM system or the interaction center configuration can lead to this error.
  User Authorization: The user may not have the necessary authorizations to perform the action that triggered the error.
  System Performance: High load on the server or performance issues can prevent the system from processing requests in a timely manner.
  
  Solutions:
  
  Check Network Connectivity: Ensure that there are no network issues affecting the connection to the SAP server. You can try pinging the server or checking with your network administrator.
  Session Management: If the session has timed out, try logging out and logging back into the system. Ensure that session timeout settings are configured appropriately.
  Review Configuration: Check the configuration settings in the SAP CRM system, especially those related to the interaction center. Ensure that all necessary components are correctly configured.
  User Authorizations: Verify that the user has the necessary authorizations to perform the action. You may need to consult with your SAP security team to check user roles and permissions.
  Monitor System Performance: Check the performance of the SAP system. If the system is under heavy load, consider optimizing performance or scheduling tasks during off-peak hours.
  SAP Notes and Support: Look for relevant SAP Notes that may address this specific error. You can search the SAP Support Portal for any known issues or patches related to this error message.
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for CRM and Interaction Center for detailed information on configuration and troubleshooting.
  SAP Community: Engage with the SAP Community forums where other users may have encountered similar issues and can provide insights or solutions.
  Transaction Codes: Familiarize yourself with relevant transaction codes (e.g., CRMD_ORDER, CRMD_ORDERADM_H) that may help in diagnosing the issue further.
  
  If the problem persists after trying the above solutions, it may be necessary to involve your SAP Basis or technical support team for deeper analysis and resolution.