How To Fix CRM_IU_IC_6X_PRP013 - RTOM Communication Error

CRM_IU_IC_6X_PRP013 - Overview

• Message type: E = Error

• Message class: CRM_IU_IC_6X_PRP - Message Class CRM_IU_IC_6X_PRP

• Message number: 013

• Message text: RTOM Communication Error

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IU_IC_6X_PRP013 - RTOM Communication Error ?

  The SAP error message CRM_IU_IC_6X_PRP013 RTOM Communication Error typically indicates a communication issue between the SAP CRM system and the RTOM (Real-Time Order Management) system. This error can arise due to various reasons, including network issues, configuration problems, or issues with the RTOM service itself.
  Causes:
  
  Network Issues: There may be connectivity problems between the SAP CRM system and the RTOM system, such as firewall settings or network outages.
  Configuration Errors: Incorrect configuration settings in the SAP CRM or RTOM system can lead to communication failures.
  Service Availability: The RTOM service may be down or not properly configured to accept requests from the CRM system.
  Authorization Issues: The user or service account used for the communication may not have the necessary permissions to access the RTOM system.
  Data Format Issues: The data being sent from the CRM system may not be in the expected format, leading to errors in processing.
  
  Solutions:
  
  Check Network Connectivity: Ensure that there is