How To Fix CRM_IU_IC_6X_PRP013 - RTOM Communication Error

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IU_IC_6X_PRP - Message Class CRM_IU_IC_6X_PRP

• Message number: 013

• Message text: RTOM Communication Error

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IU_IC_6X_PRP013 - RTOM Communication Error ?

  The SAP error message CRM_IU_IC_6X_PRP013 RTOM Communication Error typically indicates a communication issue between the SAP CRM system and the RTOM (Real-Time Order Management) system. This error can arise due to various reasons, including network issues, configuration problems, or issues with the RTOM service itself.
  Causes:
  
  Network Issues: There may be connectivity problems between the SAP CRM system and the RTOM system, such as firewall settings or network outages.
  Configuration Errors: Incorrect configuration settings in the SAP CRM or RTOM system can lead to communication failures.
  Service Availability: The RTOM service may be down or not properly configured to accept requests from the CRM system.
  Authorization Issues: The user or service account used for the communication may not have the necessary permissions to access the RTOM system.
  Data Format Issues: The data being sent from the CRM system may not be in the expected format, leading to errors in processing.
  
  Solutions:
  
  Check Network Connectivity: Ensure that there is proper network connectivity between the SAP CRM and RTOM systems. You can use tools like ping or traceroute to diagnose network issues.
  Review Configuration Settings: Verify the configuration settings in both the SAP CRM and RTOM systems. Ensure that the endpoints, ports, and protocols are correctly set up.
  Check RTOM Service Status: Ensure that the RTOM service is running and available. You may need to restart the service or check logs for any errors.
  Review Authorization Settings: Check the user permissions and roles assigned to the service account used for communication. Ensure it has the necessary access rights.
  Validate Data Formats: Ensure that the data being sent from the CRM system is in the correct format expected by the RTOM system. This may involve checking the data mapping and transformation logic.
  Consult Logs: Review the application logs in both the SAP CRM and RTOM systems for any additional error messages or warnings that can provide more context about the issue.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes or Knowledge Base Articles (KBAs) that may address this specific error or provide additional troubleshooting steps.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Documentation: Review the official SAP documentation for both the CRM and RTOM systems for any specific configuration or integration guidelines.
  
  If the issue persists after trying the above solutions, it may be necessary to involve your SAP Basis team or SAP support for further investigation.