How To Fix CRM_IU_IC_6X_PRP014 - RTOM Application Error

CRM_IU_IC_6X_PRP014 - Overview

• Message type: E = Error

• Message class: CRM_IU_IC_6X_PRP - Message Class CRM_IU_IC_6X_PRP

• Message number: 014

• Message text: RTOM Application Error

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IU_IC_6X_PRP014 - RTOM Application Error ?

  The SAP error message CRM_IU_IC_6X_PRP014 RTOM Application Error typically occurs in the context of SAP CRM (Customer Relationship Management) and is related to the Interaction Center (IC) or the use of the RTOM (Real-Time Order Management) functionality. This error can arise due to various reasons, including configuration issues, data inconsistencies, or problems with the underlying business logic.
  Causes:
  
  
  Configuration Issues: Incorrect or incomplete configuration in the CRM system or the Interaction Center can lead to this error.
  Data Inconsistencies: Missing or incorrect data in the master data (e.g., customer, product) or transactional data can trigger this error.
  Business Logic Errors: Issues in the custom code or enhancements that interfere with the standard processing logic.
  System Performance: High load or performance issues in the system can also lead to unexpected errors.
  
  Solutions:
  
  Check Configuration: Review the configuration settings for the Interaction Center and RTOM. Ensure that all necessary settings are correctly configured.
  Data Validation: Validate the data being processed.