How To Fix CRM_IU_IC_6X_PRP014 - RTOM Application Error

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IU_IC_6X_PRP - Message Class CRM_IU_IC_6X_PRP

• Message number: 014

• Message text: RTOM Application Error

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IU_IC_6X_PRP014 - RTOM Application Error ?

  The SAP error message CRM_IU_IC_6X_PRP014 RTOM Application Error typically occurs in the context of SAP CRM (Customer Relationship Management) and is related to the Interaction Center (IC) or the use of the RTOM (Real-Time Order Management) functionality. This error can arise due to various reasons, including configuration issues, data inconsistencies, or problems with the underlying business logic.
  Causes:
  
  Configuration Issues: Incorrect or incomplete configuration in the CRM system or the Interaction Center can lead to this error.
  Data Inconsistencies: Missing or incorrect data in the master data (e.g., customer, product) or transactional data can trigger this error.
  Business Logic Errors: Issues in the custom code or enhancements that interfere with the standard processing logic.
  System Performance: High load or performance issues in the system can also lead to unexpected errors.
  
  Solutions:
  
  Check Configuration: Review the configuration settings for the Interaction Center and RTOM. Ensure that all necessary settings are correctly configured.
  Data Validation: Validate the data being processed. Check for missing or incorrect entries in the relevant master and transactional data.
  Review Logs: Check the application logs (transaction SLG1) for more detailed error messages that can provide insights into the root cause of the issue.
  Debugging: If you have access to the development environment, consider debugging the application to identify where the error is occurring in the code.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error. There may be patches or updates available that resolve known issues.
  Consult Documentation: Review the official SAP documentation for CRM and RTOM for any specific guidelines or troubleshooting steps related to this error.
  Contact SAP Support: If the issue persists and you cannot find a resolution, consider reaching out to SAP Support for assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, and SLG1 for logging.
  SAP Community: Engage with the SAP Community forums where other users may have encountered similar issues and can share their solutions.
  System Performance Monitoring: Use tools like ST22 (Dump Analysis) and SM21 (System Log) to monitor system performance and identify any underlying issues.
  
  By following these steps, you should be able to diagnose and resolve the CRM_IU_IC_6X_PRP014 RTOM Application Error in your SAP system.