How To Fix CRM_IU_IC_6X_PRP015 - RTOM General Error

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IU_IC_6X_PRP - Message Class CRM_IU_IC_6X_PRP

• Message number: 015

• Message text: RTOM General Error

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IU_IC_6X_PRP015 - RTOM General Error ?

  The SAP error message CRM_IU_IC_6X_PRP015, which is categorized as a "RTOM General Error," typically occurs in the context of SAP CRM (Customer Relationship Management) and can be related to various issues, often involving the interaction between the CRM system and other components, such as the Internet Communication Framework (ICF) or the middleware.
  Possible Causes:
  
  Configuration Issues: Incorrect configuration settings in the CRM system or related components can lead to this error.
  Data Inconsistencies: Inconsistent or missing data in the CRM database can trigger this error.
  Middleware Problems: Issues with the middleware that connects different SAP systems or third-party applications can cause communication errors.
  Authorization Issues: Lack of proper authorizations for the user or role trying to perform the action can lead to this error.
  System Performance: High load on the system or performance issues can result in timeouts or general errors.
  
  Solutions:
  
  Check Configuration: Review the configuration settings in the CRM system and ensure they are set up correctly. This includes checking the settings for the ICF and any related components.
  Data Validation: Validate the data being processed to ensure there are no inconsistencies or missing information. This may involve checking master data, transaction data, or any relevant configurations.
  Review Middleware Logs: If middleware is involved, check the logs for any errors or warnings that could provide more context about the issue.
  Authorization Check: Ensure that the user has the necessary authorizations to perform the action that triggered the error. This may involve checking user roles and permissions.
  System Monitoring: Monitor system performance and check for any bottlenecks or issues that could be affecting the system's ability to process requests.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes or patches that may address this specific error. SAP frequently releases updates that can resolve known issues.
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like SLG1 (Application Log) to check for detailed logs related to the error.
  SAP Community: Engaging with the SAP Community forums can provide insights from other users who may have encountered similar issues.
  SAP Support: If the issue persists, consider reaching out to SAP Support for assistance, providing them with detailed information about the error, including any logs or screenshots.
  
  By following these steps, you should be able to diagnose and potentially resolve the CRM_IU_IC_6X_PRP015 error in your SAP system.