How To Fix CRM_IU_IC_6X_PRP011 - Choose exactly one search routine

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IU_IC_6X_PRP - Message Class CRM_IU_IC_6X_PRP

• Message number: 011

• Message text: Choose exactly one search routine

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IU_IC_6X_PRP011 - Choose exactly one search routine ?

  The SAP error message CRM_IU_IC_6X_PRP011, which states "Choose exactly one search routine," typically occurs in the context of the SAP CRM (Customer Relationship Management) system, particularly when dealing with search functionalities in the Interaction Center (IC) or when executing certain queries.
  Cause:
  This error usually arises when the system expects the user to select a single search routine from a list, but either:
  
  Multiple search routines are selected.
  No search routine is selected at all.
  The configuration of search routines is incorrect or incomplete.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Select a Single Search Routine:
  
  Ensure that you are selecting only one search routine from the available options. If you have multiple options, make sure to deselect any additional routines.
  
  
  
  Check Configuration:
  
  If you are an administrator or have access to configuration settings, check the configuration of the search routines in the SAP system. Ensure that they are set up correctly and that there are no issues with the definitions.
  
  
  
  User Authorization:
  
  Verify that the user has the necessary authorizations to access the search routines. Sometimes, lack of proper permissions can lead to unexpected behavior.
  
  
  
  System Logs:
  
  Check the system logs for any additional error messages or warnings that might provide more context about the issue.
  
  
  
  SAP Notes:
  
  Look for any relevant SAP Notes or updates that might address this specific error. SAP frequently releases patches and notes that can resolve known issues.
  
  
  
  Consult Documentation:
  
  Review the official SAP documentation for the Interaction Center and search routines to ensure that you are following the correct procedures.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. They can provide more detailed troubleshooting based on your specific system configuration.
  
  
  
  Related Information:
  
  Search Routines: These are predefined methods for searching data within the SAP CRM system. They can be customized based on business needs.
  Interaction Center (IC): A component of SAP CRM that allows customer service representatives to manage customer interactions effectively.
  SAP Community: Engaging with the SAP Community forums can also provide insights from other users who may have encountered similar issues.
  
  By following these steps, you should be able to resolve the CRM_IU_IC_6X_PRP011 error and continue using the search functionalities in SAP CRM.