How To Fix CRM_IU_IC_6X_PRP010 - No Customer Consumption Segment has been found

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IU_IC_6X_PRP - Message Class CRM_IU_IC_6X_PRP

• Message number: 010

• Message text: No Customer Consumption Segment has been found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IU_IC_6X_PRP010 - No Customer Consumption Segment has been found ?

  The SAP error message CRM_IU_IC_6X_PRP010 indicates that no customer consumption segment has been found in the system. This error typically occurs in the context of SAP CRM (Customer Relationship Management) when trying to access or process customer-related data, particularly in the Interaction Center (IC) or when dealing with service-related transactions.
  Cause:
  
  
  Missing Configuration: The most common cause of this error is that the customer consumption segment has not been configured in the system. This could be due to missing entries in the relevant tables or settings in the customizing transactions.
  
  
  Data Inconsistency: There may be inconsistencies in the data related to customer segments, such as missing or incorrect entries in the customer master data.
  
  
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to access the customer consumption segments.
  
  
  Incorrect Transaction Context: The error may also arise if the transaction being executed is not appropriate for the current context or if the required data is not available for the specific customer.
  
  
  Solution:
  
  
  Check Configuration:
  
  Navigate to the relevant customizing settings in SAP (transaction code SPRO).
  Ensure that the customer consumption segments are properly defined and configured.
  Check the settings under Customer Relationship Management > Master Data > Customer > Define Customer Consumption Segments.
  
  
  
  Verify Customer Data:
  
  Check the customer master data to ensure that the consumption segment is assigned correctly.
  Use transaction codes like BP (Business Partner) to review the customer details.
  
  
  
  Data Consistency Check:
  
  Run consistency checks to identify any missing or inconsistent data related to customer segments.
  You can use transaction codes like SE16 to view relevant tables and check for missing entries.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to access customer consumption segments.
  Check the user roles and profiles assigned to the user.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to this error message for any specific recommendations or patches that may address the issue.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. Provide them with the error message details and any relevant logs.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO, BP, and SE16 for configuration and data checks.
  SAP Notes: Search for SAP Notes related to CRM_IU_IC_6X_PRP010 in the SAP Support Portal for any known issues or fixes.
  User Forums: Check SAP community forums or other user groups for discussions related to this error, as other users may have encountered and resolved similar issues.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.