How To Fix CRM_IU_IC_6X_PRP008 - Customer Consumption Segment &1 has been defaulted

CRM_IU_IC_6X_PRP008 - Overview

• Message type: E = Error

• Message class: CRM_IU_IC_6X_PRP - Message Class CRM_IU_IC_6X_PRP

• Message number: 008

• Message text: Customer Consumption Segment &1 has been defaulted

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IU_IC_6X_PRP008 - Customer Consumption Segment &1 has been defaulted ?

  The SAP error message CRM_IU_IC_6X_PRP008 indicates that a customer consumption segment has been defaulted in the context of a CRM (Customer Relationship Management) application, particularly in the Interaction Center (IC) or related modules. This message typically arises when there is an issue with the configuration or data related to customer consumption segments.
  
  Cause:
  
  
  Defaulting Mechanism: The system is designed to default a consumption segment when it cannot find a specific segment for the customer or transaction. This can happen if:
  
  The customer does not have a defined consumption segment.
  The consumption segment is not properly configured in the system.
  There are missing or incorrect entries in the master data related to the customer.
  
  
  
  
  Configuration Issues: The configuration settings for customer consumption segments may not be set up correctly in the system.
  
  
  Data Inconsistencies: There may be inconsistencies or missing data in the customer master records or related tables.
  
  
  
  Solution:
  
  
  Check Customer Master Data: Verify the customer master data to