How To Fix CRM_IU_IC_6X_MD087 - Attention: Grid not maintained, value coming from Database

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IU_IC_6X_MD - Messages for Identification and Master Data

• Message number: 087

• Message text: Attention: Grid not maintained, value coming from Database

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IU_IC_6X_MD087 - Attention: Grid not maintained, value coming from Database ?

  The SAP error message CRM_IU_IC_6X_MD087 with the description "Attention: Grid not maintained, value coming from Database" typically occurs in the context of SAP CRM (Customer Relationship Management) when there is an issue with the configuration of the grid in the Interaction Center (IC) or when the system is unable to retrieve the necessary data for display.
  Cause:
  
  Grid Configuration: The grid layout or configuration for the specific view or transaction is not maintained or is incomplete. This can happen if the grid settings have not been defined for the specific context in which you are working.
  Data Issues: There may be issues with the underlying data in the database that the grid is trying to display. This could include missing entries or inconsistencies in the data.
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to view certain data, leading to the grid not being populated correctly.
  Custom Development: If there are custom developments or enhancements in the system, they may not be correctly implemented or may conflict with standard functionality.
  
  Solution:
  
  
  Check Grid Configuration:
  
  Navigate to the relevant configuration settings in the SAP CRM system.
  Ensure that the grid layout is properly defined and maintained for the specific transaction or view you are working with.
  You may need to consult with your SAP Basis or functional team to verify the grid settings.
  
  
  
  Data Validation:
  
  Check the database for the relevant data entries. Ensure that the data required for the grid is present and correctly formatted.
  Run any necessary data consistency checks or reports to identify and resolve data issues.
  
  
  
  User Authorizations:
  
  Verify that the user has the necessary authorizations to access the data being displayed in the grid.
  If needed, work with your security team to adjust the user roles and permissions.
  
  
  
  Review Custom Code:
  
  If there are any custom developments related to the grid, review the code to ensure it is functioning as intended.
  Debugging the custom code may help identify any issues that are causing the grid to not display correctly.
  
  
  
  SAP Notes and Support:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message.
  If the issue persists, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like CRMD_ORDER, CRMD_ORDERADM_H, or IC_MANAGER to access the relevant CRM functionalities.
  Documentation: Refer to SAP documentation for Interaction Center configuration and grid settings for detailed guidance.
  Community Forums: SAP Community and other forums can be helpful for finding similar issues faced by other users and potential solutions.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.