How To Fix CRM_IU_IC_6X_MD086 - Attention: Grid Level not maintained, value coming from Database

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IU_IC_6X_MD - Messages for Identification and Master Data

• Message number: 086

• Message text: Attention: Grid Level not maintained, value coming from Database

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IU_IC_6X_MD086 - Attention: Grid Level not maintained, value coming from Database ?

  The SAP error message CRM_IU_IC_6X_MD086 with the description "Attention: Grid Level not maintained, value coming from Database" typically occurs in the context of SAP CRM (Customer Relationship Management) when there is an issue with the configuration of the grid level in the user interface (UI) component, particularly in the Interaction Center (IC).
  Cause:
  
  Missing Configuration: The grid level may not be properly configured in the system. This can happen if the necessary settings for the grid display are not maintained in the customizing settings.
  Data Inconsistency: There may be inconsistencies between the data in the database and the expected configuration in the application. This can occur if the data model has changed but the UI configuration has not been updated accordingly.
  User Role/Authorization Issues: Sometimes, the user role or authorization settings may prevent the proper display of grid levels, leading to this error.
  
  Solution:
  
  
  Check Configuration:
  
  Navigate to the customizing settings in SAP (transaction code SPRO).
  Go to the relevant section for CRM and check the settings for the Interaction Center.
  Ensure that the grid levels are properly defined and maintained.
  
  
  
  Maintain Grid Level:
  
  If the grid level is not maintained, you may need to create or update the grid level settings. This can involve defining the grid layout, columns, and other display properties.
  
  
  
  Data Consistency Check:
  
  Perform a consistency check on the data to ensure that the database entries align with the expected configurations.
  You may need to run reports or use transaction codes that help identify inconsistencies.
  
  
  
  User Roles and Authorizations:
  
  Verify that the user has the necessary roles and authorizations to access the grid level features.
  Check the authorization objects related to CRM and ensure that the user has the required permissions.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to this specific error message for any additional guidance or updates that may be relevant.
  
  
  
  SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. They may provide patches or specific notes that address this error.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO (Customizing), CRMD_ORDER (Order Management), and others that may help in troubleshooting.
  SAP Notes: Search for SAP Notes related to CRM_IU_IC_6X_MD086 in the SAP Support Portal for any known issues or fixes.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify and resolve the issue related to the error message CRM_IU_IC_6X_MD086.